Engineer II

Job Title: Engineer II Location: OH - Columbus What you'll do: As an Engineer II you'll participate in the review of current processes and metrics that support operational effectiveness, identifies constraints, or opportunities that could inhibit or accelerate the business and technology strategy. You'll be responsible for developing artifacts (documents, dashboards, process flows, code reviews) that accurately describe current state processes, practices, and/or metrics as well as capturing opportunities to simplify our processes while also improving KRI/KPI or operational metrics. Additionally, as the Engineer II, you'll facilitate discussions with IT, Product, and Business subject matter experts to capture relevant insights while also reviewing the artifacts you produce to validate the completeness and accuracy of the content. This role would also be responsible for the capture and upkeep of KRIs, KPIs, and Operational Metrics, as necessary. - Manage and maintain IT infrastructure, including servers, networks, software and hardware. - Implement and configure new technologies to improve IT operations. - Monitor system performance and ensure the security and integrity of IT systems. - Develop and maintain technical documentation, including system configurations and procedures. - Maintain awareness of supporting infrastructure such as power and facility dependencies (UPS, PDU, ATS) as it relates to telecom/network services. - Participate in or support network design activities and service implementation planning (as assigned). - Support troubleshooting for IT Infrastructure issues by coordinating with carriers, facilities, application and network teams. - Leverage basic understanding of Microsoft Office & Diagramming Software (e.g. Lucid, Visio, etc.) while also demonstrating strong process and data analysis skills. What you'll need: - 1+ years of related experience in IT App Support, IT Development, IT Networking, or similar field. - Bachelor's degree in Information Technology, Computer Science (or related technology field) or equivalent work experience is required - Entry level to intermediate knowledge of general Financial Services or Banking is preferred. - Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices. - Entry level to intermediate organizational and interpersonal skills and ability to build relationships with team members, stakeholders, and external partners with proficiency in ADO. - Intermediate experience with cloud technologies (e.g. AWS, Azure), pipeline management tools like Azure DevOps or Jira, and working on projects. Intermediate speaking and writing communication skills. - Experience with telecom expense management processes (inventory, audits, chargeback/cost allocation). - Familiarity with power infrastructure concepts and monitoring tools (UPS, PDU, ATS, power management software). - Exposure to circuit inventory tools, ticketing systems, and vendor management workflows - May require up to 25% travel. **Benefits you'll love:**We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career! About the company: Western Alliance Bank, Member FDIC, is a wholly owne