Key Account Manager

QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.

What you'll do:

• Provide unique and elevated customer experience in support of Beacon’s sales efforts by collaborating with the branch manager and outside sales representatives to continuously improve the service offering

• Manage the end-to-end order management process by tracking orders checking stock availability suggesting complementary products and collecting customer feedback

• Operate as the primary point of contact for key customers during issue resolution through calls and emails

• Partner with outside sales representatives to develop strategies to become the number one roofing distributor by maintaining a strong working relationship with key customers

• Engage in independent discussions with manufacturers to track and learn about products to educate customers

• Make strategic recommendations to customers to drive private label products and digital (Beacon PRO+) penetration

• Resolve day-to-day issues quickly, efficiently, and safely

What you'll bring:

• Minimum 4+ years of relevant Sales or Customer Service experience

• Industry knowledge in residential roofing or commercial roofing materials is a plus

• Diligent organizational habits with a detail-oriented focus on producing high-quality deliverables

• Problem-solving acumen with an ability to see through complexity and exercise sound judgment with strong interpersonal skills

• Proficient skill with Microsoft Office 365 applications (Word, Excel, Outlook, and PowerPoint)

• Professional written and verbal communication skills to communicate effectively across all levels

• Moderate travel up to 25% as needed for business purposes

• Work assignments may be completed remotely and/or in available company offices

What you'll earn

• 401(k) with employer match

• Medical, dental, and vision insurance

• PTO, company holidays, and parental leave

• Paid training and certifications

• Legal assistance and identity protection

• Pet insurance

• Employee assistance program (EAP)

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation , national origin, age, disability, or any other protected status.