DIR - Programmer IV (ServiceNow Developer)

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRS\_HRAM\_FL.HRS\_CG\_SEARCH\_FL.GBL?Page=HRS\_APP\_JBPST\_FLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=107509andPostingSeq=1Agency InformationWeb site:https://dir.texas.gov/Refer Inquiries to:People and Culture OfficeContact Information:[email protected] Visa Sponsorship:We are unable to sponsor or take over sponsorship of an employment Visa at this time.Equal Opportunity EmployerThe Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age, or disability. Please call 512-475-4922 to request reasonable accommodation.What We DoWe are a technology agency powered by people.DIR offers secure, modern, and cost-effective technology to help government entities in Texas serve their constituents. DIR is a fast-paced and collaborative environment with highly motivated, innovative, and engaged employees dedicated to achieving the best value for the state. We have over 260 professionals working at DIR who are honored to serve as the cornerstone of public sector technology in Texas. By joining DIR, you will be an integral part of transforming how Texas government serves Texans. Job DescriptionThis is a re-post of job #100156Position Title:Programmer IV (ServiceNow Developer)Class/Group:0244/B26Fair Labor Standards Act Status:ExemptNumber of Vacancies:1Division/Section:Information Technology and Artificial Intelligence Office/ IT OperationsSalary Range:$7,500.00 - $8,581.66/monthDuration:RegularHours Worked Weekly:40Travel:LimitedWork Location:North / Austin, Texas 78758Essential Job DutiesPosition SummaryPerforms advanced (senior-level) applications development and platform engineering work. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment. Employees at this level may fully perform highly complex programming work and may: Design, develop, configure, and support enterprise applications, workflows, integrations, and platform capabilities.Analyze technical and business requirements and implement scalable, maintainable solutions that align with organizational objectives and platform standards.Evaluate platform performance and system functionality, identify opportunities for automation and optimization, and implement continuous improvements that enhance service delivery and operational efficiency. The ServiceNow Developer supports, enhances, and scales our ServiceNow platform across IT Service Management (ITSM), Hardware Asset Management (HAM), Telecommunications Service Management (TSM), Human Resources Service Delivery (HRSD), and future enterprise service management capabilities. This role will play a key part in platform development, systems integration, process automation, data governance, and ongoing platform operations. The ServiceNow Developer partners closely with product owners, business analysts, developers, architects, vendor partners, and stakeholders to design, develop, and maintain high-quality ServiceNow solutions. This position will help establish technical standards, support platform governance, and ensure reliable delivery of scalable, secure, and sustainable solutions across the ServiceNow ecosystem. The position reports to the IT Operations and ServiceNow Program Director. Designs, develops, configures, and maintains scalable ServiceNow applications and platform capabilities across IT Service Management (ITSM), Hardware Asset Management (HAM), and other enterprise service management solutions; Delivers maintainable, upgrade-safe solutions aligned with platform standards and organizational requirements.Develops and supports custom applications, workflows, and user-facing solutions using ServiceNow App Engine, Flow Designer, Service Portal, Employee Center, UI Builder, and related technologies. Build and maintain Business Rules, Script Includes, Client Scripts, UI Policies, and automation logic to support business processes.Designs, develops, and maintains integrations between ServiceNow and internal or external systems using REST, SOAP, IntegrationHub, MID Server, APIs, and related technologies. Ensure end-to-end data integrity, synchronization reliability, and performance of integrated data flows across enterprise systems.Ensures accuracy, consistency, and lifecycle governance of configuration and asset data across ServiceNow modules, including CMDB, HAM, SAM (as adopted), and related datasets; supports normalization, reconciliation, data quality management, and alignment with enterprise configuration and asset management standards.Supports the implementation, configuration, and enhancement of ServiceNow platform capabilities as the organization expands into additional modules such as Human Resources Service Delivery (HRSD), Software Asset Management (SAM), Governance, Risk and Compliance (GRC), Security Operations, and Telecommunications Service Management; ensures consistent application of platform standards across all modules.Provides ongoing operational support for the ServiceNow platform, including troubleshooting, performance optimization, upgrades, patching, cloning, and environment management; Owns resolution of defects and production issues related to developed solutions, ensuring platform stability and reliability.Collaborates with architects, business analysts, product owners, and implementation partners to translate requirements into scalable technical designs; Contributes to development standards, code reviews, documentation practices, and governance processes; shares knowledge with other developers and support continuous improvement of platform developmen