Care Experience Manager
Urbandale, IAJob$45–50K/yrSeen todaySeen in employer's feed today
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Job overview
The Care Experience Manager supports clients and caregivers through coordination, communication, and relationship-building. The role manages caregiver schedules, collaborates with clinical and recruitment teams on referrals and onboarding, and supports caregiver engagement and retention. It includes paid phone-based on-call support and may require minimal local travel. A bachelor’s degree and at least two years of relevant experience are required; healthcare or recruiting experience is preferred.
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Full job description
Care Experience Manager
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Job Details
Requisition #:
219197
Location:
Urbandale, IA 50322
Category:
Administrative/Clerical
Salary:
$45,000.00 - $50,000.00 per year
Position Details
Position: Staffing Coordinator
(Care Experience Manager)
Family First Homecare is one of the largest private duty nursing companies in the nation and growing! Now that we have joined forces with Aveanna Healthcare, our care teams and our patient population have never been larger. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.
As aCare Experience Manager (CEM), you’ll play a vital role in supporting both our clients and caregivers — making a meaningful impact every single day.
Compensation: $45-50k base salary,plus bonus potential (up to 25% of salary based on branch performance), cell phone, on call and mileage reimbursement for visits. Up to 80 hours of vacation accrual in the first year, 48 hours of sick time accrual, 1 8-hour fun day and 1 8-hour inclusion day. Vacation hours accrual will increase to 120 hours of vacation after 1styear.
Why You’ll Love This Role
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No hands-on clinical work required– focus on coordination and communication
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Be part of a purpose-driven teamthat’s passionate about making a difference
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Opportunities for advancementand career growth
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Build lasting relationshipswith families and caregivers
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Make an impactin your community
What You’ll Do
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Act as themain point of contactfor clients and caregivers, ensuring consistent communication and a high level of satisfaction
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Manage caregiver schedules to ensure the right match of skills and availability
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Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
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Maintain accurate and up-to-date records, schedules, and reports
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Participate in the on-call rotation — phone support only,and paid
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Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
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Handle problem-solving with professionalism and empathy — turning challenges into opportunities
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Manage performance and support the retention of caregivers through engagement and timely feedback
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Phone-based on call after hours support - paid!
What We’re Looking For
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Bachelor’s degree required
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2+ years of experience in sales, customer service, or a fast-paced office environment
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Strong organizational and time management skills
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Excellent communication, relationship-building, and problem-solving skills
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Comfortable using MS Office and learning new systems quickly
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Experience in recruiting or healthcare (preferred but not required)
Bonus Points If You
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Thrive in fast-paced environments
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Are proactive, adaptable, and solution-oriented
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Genuinely enjoy helping others
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Want to grow into leadership or regional roles
Travel Requirements
Minimal local travel may be required for meetings, patient visits, or training sessions.
If you're ready to join a team where your work truly matters — and where you’re supported to grow both professionally and personally —we want to hear from you!
CCPA Notice for Job Applicants, Contractors, and Employees Residing in California
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
Notice for Job Applicants Residing in California (https://www.aveanna.com/CaliforniaPrivacyNotices.html)
Notice for Job Applicants Residing in Florida
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