Field Operations Manager
East Palo Alto, CAJob$70–75K/yrPosted 2w agoStill listed 6 days ago
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At a glance
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Job overview
Via seeks a Field Operations Manager for its Transit-as-a-Service Operations team to manage daily service operations and drive continuous improvement. The role is fully in person, with onsite work expected 4–5 days per week, and is based in the Bay Area. The manager supports drivers, responds to operational issues, and works with city partners and internal teams to improve transportation services.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Field Operations Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.
- This is a fully in-person position with the expectation that you will be onsite 4-5 days per week**
What You’ll Do:
- Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
- Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
- Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service.
- Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.
- Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
- Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life.
Who You Are:
- is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Field Operations Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.
- This is a fully in-person position with the expectation that you will be onsite 5 days per week**
What You’ll Do:
- Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
- Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
- Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service.
- Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.
- Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
- Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life.
Who You Are:
- Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work.
- Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through.
- Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.
- Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences.
- Mission driven, motivated by expanding access to transportation and improving how communities move.
- Based in the Bay Area area, ready to be onsite 4–5 days a week.
Compensation and Benefits:
- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- Salary Range: $70,000-$75,000
- We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching
Ready to join the ride?
Via is an equal opportunity employer.
How this job compares
Set against the 8,156 open Operations Manager jobs on Olive Jobs, counted November 11, 2026.
- Pay
- This posting$70–75K/yr
- California median$91–130K/yr528 salary ranges
- US median$84–114K/yr4,750 salary ranges
This range's midpoint, $73K, is 35% below the California median midpoint ($111K) — in the lowest quarter of Operations Manager salary ranges in California.
- Openings
- Olive Jobs lists 686 open Operations Manager jobs in California and 8,156 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in California
- Amazon86 open
- CVS Health20 open
- Raising Cane's18 open
- Experience
- Operations Manager postings that state a minimum ask for 4 years of experience at the median; the middle half ask for 2 to 5 years (6,178 postings).
- Education
- 1,609 of the 8,156 open Operations Manager jobs (20%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 11, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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