Senior Specialist, Customer Solutions
North Richland Hills, TXJobSeen todaySeen in employer's feed today
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At a glance
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Job overview
The Senior Specialist, Customer Solutions at XPO oversees customer requirements and coordinates with cross-functional teams to support scheduled delivery and address potential failures. The role includes customer communications, reporting, keeping systems current, identifying and documenting root causes, and providing process-improvement feedback. XPO seeks candidates with at least two years of related experience or an equivalent combination of education and experience; logistics or transportation experience is preferred.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Senior Specialist, Customer Solutions
Requisition Id: 390513
Business Unit: LTL
Location:
North Richland Hills, TX, US, 76180
What you’ll need to succeed as a Senior Specialist, Customer Solutions at XPO
Minimum qualifications:
- 2 years related experience or equivalent combination of education and experience
Preferred qualifications:
- 2-4 years of logistics or transportation experience
About the Senior Specialist, Customer Solutions job
Pay, benefits and more:
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Competitive compensation package
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Full health insurance benefits are available on day one
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Life and disability insurance
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Earn up to 13 days of PTO over your first year
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9 paid company holidays
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401(k) option with company match
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Education assistance
What you’ll do on a typical day:
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Influence cross-functional teams to provide delivery on the expected schedule and take ownership of each potential failure, often asking for prioritization of a particular shipment or preparing another team to perform above standard services
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Understand your customers’ requirements and commit yourself to the oversight necessary to ensure success
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Produce daily reports and other customer communications. Build trust with your customers by providing insights and value to the XPO shipping experience
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Keep all systems up to date so accurate reporting is available and accurately identify any failures and record the root cause of the failure and the party responsible
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Provide feedback and ideas for process improvements
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en\_US) .
How this job compares
Set against the 34,029 open Customer Service jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This postingNot listed
- Texas median$51–59K/yr136 salary ranges
- Texas median$17–23/hr999 hourly ranges
- Openings
- Olive Jobs lists 2,611 open Customer Service jobs in Texas and 34,029 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Texas
- Walmart267 open
- Home Depot215 open
- Walgreens121 open
- Experience
- This posting asks for at least 2 years of experience; Customer Service postings that state a minimum ask for 1 year at the median (8,848 postings).
- Education
- 1,383 of the 34,029 open Customer Service jobs (4%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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