IT STATEWIDE ASSOCIATE ENGINEER 1-4 (DCO/OTS)

The Division of Administration/Office of Technology Services has a vacancy. This position is located in the Data Center Operations Section. Req. 226878

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff. The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following:

• Overseeing the state’s capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

Two years of experience in information technology; OR

Six years of full-time work experience in any field; OR

An associate's degree in information technology; OR

A bachelor’s degree.

EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any area. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any area.

NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles. NOTE: Any college hours or degree must be from an accredited college or university. The official job specifications for this role, as defined by the State Civil Service, can be found here. Job Duties:

• Assumes lead responsibility for the day-to-day administration and maintenance of virtual server infrastructure for the Office of Technology Services. Coordinates the installation, maintenance, and modification of vendor-supplied software for virtual server and related products, which is critical to business functions and may require after-hours scheduling due to extensive availability requirements.

• Recommends and implements standards, policies and procedures related to servers for the OTS virtual environment. Consults regularly with vendors concerning software and /or hardware problems, resolutions and system performance. Advises and consults with end-users, administrators, technical support personnel and consultants, designing and providing documentation, instruction, problem analysis and education pertaining to specific and highly complex areas of software performance.

• Assists in the migration and provisioning of all virtual server environments.

• Provides problem analysis and specialized technical expertise to end-users, administrators, technical support personnel and management consultants. Provides root cause analysis and corrective action plans for incident reports by the user community for the various departments pertaining to virtual servers.

• Identifies and analyzes current and future needs and requirements virtual servers supported by OTS Virtual Server staff. Reviews software products and interfaces with vendors as needed. Monitors and updates procedures, documentation, and change management logs in accordance with OTS policies.

• Mentors lower level team members. Facilitates knowledge transfer and training.

• Performs all other tasks as directed.

Position-Specific Details: Appointment Type: This vacancy will be filled by a new hire or by promotion of a current permanent status classified employee. Career Progression: This position may be filled as an IT Statewide Associate Engineer 1, 2,3 or 4, depending on the level of experience of the selected applicant. Compensation: The Salary range listed on the job posting reflects the pay grade minimum and maximum for the IT Statewide Associate Engineer 1 job title. The salary range pay grade minimum and maximum for the other levels of the career progression group can be viewed using the links below: IT Statewide Associate Engineer 2 IT Statewide Associate Engineer 3 IT Statewide Associate Engineer 4 Louisiana is a "State as a Model Employer" for People with Disabilities. How To Apply: No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. The transcripts can be added as an attachment to your online application. The selected candidate will be required to submit original documentation upon hire.

Prior to a new hire, a background check, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions, including promotions, demotions, details, reassignments, and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-Verify system.

For further information about this posting, please contact: Erica R. Gay HR Specialist Division of Administration/Office of Human Resources Email:[email protected]