IT Technical Engineer

Job number# OMF-182947-10.19.26-TWThis position is located in the Office of Management & Finance, within the Louisiana Department of Agriculture & Forestry IT department. This is a department wide vacancy open to current LDAF employees only.

Ready to make a meaningful impact? If you are detail-oriented with a passion for technology and public service - APPLY NOW! Louisiana Department of Agriculture & Forestry (LDAF) has a current vacancy for an IT Technical Engineer! This posifion involves performing highly responsible and advanced informafion technology dufies and serves as one of the senior technical experts/consultants for statewide and department-wide IT projects and tasks supporfing the enterprise IT system and infrastructure. This includes complex acfivifies related to database and third-party software configurafion, installafion, monitoring and management, and disaster recovery planning within the Louisiana Department of Agriculture and Forestry. Supervision for this posifion is received from the IT Technical Architect. The Louisiana Department of Agriculture and Forestry is an Equal Opportunity Employer and State as a Model Employer (SAME) to promote diversity and inclusion in the workplace.

Why Join Us? Collaborate with passionate teams in a dynamic, supportive environment Enjoy autonomy, visibility, and the chance to make real impact Grow your career while helping others grow theirs

LDAF cares about the well-being of its employees! We offer a fully employer-funded Employee Assistance Program (EAP), providing valuable support and resources to help you and your household members thrive at work and at home. The EAP is also free for all members of your household. Seven years of experience in information technology; OR

Six years of full-time work experience in any field plus five years of experience in information technology; OR

An associate's degree in information technology plus five years of experience in information technology; OR

A bachelor’s degree plus five years of experience in information technology; OR

A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology; OR

A master’s degree plus four years of experience in information technology.

EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles. The official job specifications for this role, as defined by the State Civil Service, can be found here. Job Duties:

• Instrumental role in software installation and configuration, data migration, deployments and troubleshooting of statewide hardware and software which support business critical applications. Software includes operating systems, databases, and third-party applications. Hardware includes servers, workstations, printers, and scanners.

• Plans, implements, and evaluates goals and results. Assists in the preparation of a multi-year strategic plan for the agency by collaborating with agency management to define strategic information technology goals and measurable objectives.

• Prepares reports as needed relative to the agency's information technology activities. Makes recommendations to agency management regarding information technology processes and programs.

• Performs analysis of new and replacements systems for existing legacy systems. This includes analysis and development of requirements, on-premises vs cloud-based solutions, cybersecurity considerations, budgetary constraints, and schedule constraints.

• Work with the Assistant Commissioners to develop business requirements and balance those needs between the various divisions within LDAF.

• Ensure that any cloud solution is at a minimum FedRamp medium certified for the many agency-wide regulatory system needs, or any other system that may include sensitive data as defined in the LDAF Information Technology Data Classification Policy.

• Performs statewide technical help desk duties including monitoring service calls and emails from inside and outside users. Monitors all assigned trouble tickets to efficiently and successfully satisfy the requests which involve tasks such as complex hardware and software maintenance activities, advanced third-party software updates and installations.

• Acts as a consultant to coordinate with vendors to evaluate statewide software and hardware for the betterment of the enterprise system and work with end users on various requirements needed to provide a functional IT working environment.

• Develop task specifications for assigned IT projects to install, configure, modify, deploy, and manage in-house developed and third party supplied software for the enterprise system.

Other duties as may be assigned.

Functional Requirements: Occasional Walking and standing Climbing stairs Occasionally reaching above shoulder height Occasional bending or kneeling Lifting items such as briefcase, computer, scanner, luggage, or other items used in performance of duties Sit over a long period of time at workstation or in a vehicle for travel Drive a vehicle in performance of duties

Environmental Factors: Working indoors and occasionally outdoors Occasional excessive heat and humidity Occasionally required to wear appropriate safety protection

Position-Specific Details: Appointment Type: • Full-time - This position may be filled by probation or by promotion of a classified employee of Louisiana Department of Agriculture and Forestry serving with permanent status.

• Applicants who are not permanent employees of Louisiana Department of Agriculture and Forestry will be required to serve a probationary period up to 24 months.

Compensation: The salary offered will be determined based on qualifications and experience.

How To Apply: No Civil Service test score is required in order to be considered for this vacancy.To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. *Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. The Louisiana Department of Agriculture and Forestry strictly prohibits workplace harassment and discrimination on the on the basis of race, color, gender, sex, pregnancy, age, disability, religion, national origin, military service, sickle cell trait, protected genetic information or other non-merit factor. LDAF also strictly prohibits employment decisions based upon or influenced by such factors. All candidates for hire must undergo drug screening. This agency participates in the E-Verify system for verification of citizenship and employment authorization.

For further information about this vacancy, contact: Tiffany Waddell - HR Analyst Louisiana Department of Agriculture & Forestry 5825 Florida Blvd., Suite 1001 Baton Rouge, LA 70806 [email protected]