Outreach Specialist for Highway

JOB REQUIREMENTS: Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process. Position Title:Outreach Specialist for Highway Technician Certification Program Job Category:Academic Staff Employment Type:Regular Job Profile:Outreach Specialist Position Summary: The University of Wisconsin-Platteville is accepting applications for a full-time Outreach Specialist. The Outreach Specialist supports the coordination of the Highway Technician Certification Program (HTCP), working collaboratively with various departments, state agencies, and the general public. It also serves as the primary point of contact for the program, handling inquiries, providing troubleshooting assistance, and ensuring smooth communication and operations. This is a full-time, benefit and paid leave eligible position with a starting salary of $47,000 commensurate with experience. Key Job Responsibilities: Customer Support & Registration Coordination Primary point of contact for program in handling inquiries (phone, email, in-person, etc.), phone registrations/payments, and providing troubleshooting assistance statewide inclusive of program inquiries and troubleshooting customer login/authenticator questions. Ensure adherence to compliance standards for credit card transactions and complete annual program certification Handle procurement and office management supply Salesforce Administration Serve as the program's Salesforce superuser, supporting data accuracy, reporting, and system functionality. Provide customer service to HTCP clients and support staff on troubleshooting inquiries Financial Reconciliation & Deposit Management Including management of travel expense reporting Event Program Coordination Provide support to program instructional staff, HTCP internal staff, and program subject matter experts. Plan and oversee HTCP events Program Reporting Generate required reports for WisDOT, and other requestors Instructor Contract & HR Liaison Act as contract development coordinator for over 50 HTCP instructional staff and subject matter experts within the Salesforce. Coordinate new hire setup with Human Resources Manage exam coordinator and proctoring Other duties as assigned. What You Need to Succeed: Minimum of 2 years of experience in administrative support, program coordination, or customer service in a... For full info follow application link. The University of Wisconsin-Platteville is committed to recruiting, supporting and fostering a diverse, inclusive and civil community of outstanding faculty, staff and students, and is an AA/EEO Employer. The names of nominees and applicants who have not requested in writing that their identities be kept confidential, and of all finalists, will be released upon request. A criminal background check is required for employment. Applicants must be legally entitled to work in the U.S. at time of hire. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/38FEB12473FD4C90