PCL Desk Night and Weekend Supervisor, UT Libraries

Oversee Perry-Castaeda Library (PCL) Desk activities during evenings and weekends. Lead a team of undergraduate and graduate student workers. Represent the UT Libraries and interpret policies for library users.Provide users with research help and referrals to UT Libraries staff members and departments. Oversee circulation of library materials. Orient library users to UT Libraries resources and services. Assist users with printing, computers, and scanners.In conjunction with daytime supervisor, hire student employees each semester and as needed. Train new student employees on department processes and procedures ensuring excellent customer service for library users. Schedule and supervise student employees with an emphasis on mentorship that allows them to prioritize their academic endeavors while balancing the commitments of their position at UT Libraries.Evaluate student employees and redirect as needed, monitor service quality at the PCL Desk, and collaborate with Libraries Assessment Team on organizational assessment efforts.Partner with UT student success programs, such as University Writing Center and Sanger Learning Center, to build relationships and strengthen service learning for UT Libraries.Other related functions as assigned.