Inside Sales Representative
Seneca Falls, NYFull-timeSeen todaySeen in employer's feed today
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At a glance
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Job overview
The Inside Sales Representative manages a portfolio of dental practices to grow revenue through account management, new customer acquisition, and expansion of existing relationships. The role focuses on increasing case volume, strengthening loyalty, reactivating inactive accounts, and developing new business. It involves customer outreach, product education, sales initiatives, and collaboration with internal teams to support customer experience and sales objectives.
Skills & qualifications
Skills
Qualifications
Full job description
Inside Sales Representative
Seneca Falls, NY (http://maps.google.com/maps?q=2495+Bonadent+Dr+Seneca+Falls+NY+USA+13148-9687)
Job Type
Full-time
Description
The Inside Sales Representative is responsible for driving revenue growth through proactive account management, new customer acquisition, and the expansion of existing customer relationships. This position will manage an assigned portfolio of dental practices, identifying opportunities to increase case volume, strengthen customer loyalty, reactivate inactive accounts, and develop new business. Building and reinforcing the company's brand as theAnterior & Complex Case Specialistis a key priority. Through consistent outreach, relationship development, product education, and strategic sales initiatives, the Inside Sales Representative will serve as a trusted partner to dental practices while collaborating with internal teams to ensure a positive customer experience and achieve sales growth objectives.
Requirements
Essential Duties and Responsibilities
Sales & Account Management
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Develop and maintain strong relationships with dentists, dental office managers, and clinical staff.
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Proactively contact existing customers to promote laboratory services, products, and new offerings.
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Identify opportunities to increase sales and grow existing accounts.
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Follow up on leads, referrals, and prospective customers.
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Support sales initiatives, promotions, and account development strategies.
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Maintain accurate customer records and sales activity in the CRM system.
Customer Service and Case Support
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Respond to incoming customer calls, emails, and inquiries professionally and promptly.
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Assist dental offices with case status updates, order questions, pricing, and service inquiries.
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Coordinate with laboratory production, shipping, and technical departments to resolve customer concerns.
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Communicate case delays, remakes, adjustments, and other issues as needed.
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Ensure customer expectations are managed and issues are resolved in a timely manner.
Performance and Reporting
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Meet established sales, customer retention, and activity goals.
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Track outbound calls, customer contacts, sales opportunities, and account growth.
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Maintain accurate documentation of customer interactions.
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Participate in sales meetings, training, and performance reviews.
Qualifications
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Bachelor’s degree preferred; however, relevant experience in the dental industry may be considered in lieu of a degree.
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Previous inside sales, customer service, or account management experience preferred.
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Dental laboratory, dental office, or dental industry experience strongly preferred.
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Strong verbal and written communication skills.
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Excellent customer service and relationship-building abilities.
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Ability to manage multiple priorities in a fast-paced environment.
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Strong organizational skills and attention to detail.
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Proficiency in Microsoft Office and CRM/customer management systems.
Core Competencies
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Customer-focused mindset
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Sales-driven approach
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Strong communication skills
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Problem-solving abilities
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Accountability and follow-through
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Team collaboration
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Professionalism and reliability
Salary Description
$60,000.00 w/ commission structure
How this job compares
Set against the 1,491 open Inside Sales jobs on Olive Jobs, counted November 7, 2026.
- Pay
- This postingNot listed
- New York median$66–87K/yr28 salary ranges
- New York median$23–30/hr31 hourly ranges
- Openings
- Olive Jobs lists 77 open Inside Sales jobs in New York and 1,491 across the US. 8% of them nationwide are listed as remote or flexible.
- Experience
- Inside Sales postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 3 years (727 postings).
- Education
- 142 of the 1,491 open Inside Sales jobs (10%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 7, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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