IT Network Administrator - Journey

We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity

At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

Our Information Services Division (ISD) is looking for a partner to join their Network Support team and bring network administration, troubleshooting, and customer service experience to their role as a Network Administrator.

As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.

If you are a customer-focused IT Professional with strong network and problem-solving skills, we invite you to apply! As the Network Administrator, you will help keep DOL’s network secure, reliable, and available to support agency services across Washington. Your work will support more than 350 network devices at 275 sites, connecting employees, business partners, and customers to the systems they depend on. You will use independent judgment to translate business needs into network solutions and address issues that affect agency operations, helping every Washington resident live, work, drive, and thrive. Some of what you will do:

• Design, implement, and maintain switching, routing, and wireless connectivity for the agency’s local area and wide area networks (LAN/WAN).

• Coordinate internet circuit procurement, replacement, relocation, and removal, and select, configure, deploy, and support replacement network equipment.

• Configure and manage firewalls, network access controls, and internal network security zones.

• Monitor network performance, analyze traffic, packet captures, and logs, and trace cabling to resolve connectivity issues, equipment failures, and service outages.

• Work with IT teams, end users, other state agencies, vendors, and business partners to maintain connections and resolve network issues.

• Maintain network configurations and documentation, and securely remove configurations from retired equipment.

What you will bring to the role:• Eight (8) years of experience analyzing, installing or maintaining computer software applications, hardware, or telecommunications, network infrastructure equipment, and providing customer or technical support in information technology.

Up to Five (5) years of relevant education (in Computer Sciences or closely related field) may substitute year for year for experience. Associate's degree = 2 years | Bachelor’s degree = 4 years | Master's degree = 5 years

Experience must include:• The ability to:• Understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions.

• Promote and support a respectful, equitable, and inclusive workplace for all employees.

• Promote and support respectful, equitable, and inclusive delivery of services to customers.

• Take action to learn and grow.

• Take action to meet the needs of others.

Experience can be obtained concurrently.

What may help set you apart:• Cisco Certified Network Associate (CCNA) certification.

• CompTIA Network+ certification.

Additional Conditions of employment:• Must be available for on-call responsibilities, occasional evening and weekend work, and work beyond 40 hours as needed. Flexibility in scheduled workdays is required.

• Must be able to travel locally and statewide, using state vehicles and potentially a personal vehicle.
• Prior to new hire, a pre-employment check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to ensure that people with disabilities are provided reasonable accommodations.

For information about available accommodations, the interview process, or the position contact Kyle Odell.

Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!

How to Apply:• Select the apply button at the top of this job announcement.

• Attach a current:• Cover Letter

Incomplete applications may disqualify you from eligibility for the position. You must ensure all application areas, including supplemental questions and attachments, are completed in full.

Candidates who are offered a job with DOL must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.

Veteran/Military Spouse Preference Notice To take advantage of your veteran / military spouse preference please attach documentation of eligibility to your application.

The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.

Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email [email protected]. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344. The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days. We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.