L&I IT System Administration - Senior/Specialist

Our Mission: Keep Washington Safe and Working! Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

The Department of Labor & Industries (L&I), an employer of choice, is announcing an exciting opportunity to join our team as an IT System Administration - Senior/Specialist!

About the Division and Unit The Information Technology (IT) Division is an internal service organization responsible for providing information technology products and services in support of the Department of Labor & Industries (L&I) agency’s business priorities so that L&I can keep Washington Safe and Working. Within the IT Division’s Maintenance and Operations (M&O) program, the Network Infrastructure & Operation (NetOps) unit is responsible for ensuring the L&I network, servers, storage and backups, both virtual and physical are always available and run at their highest efficiency.

About the Role As the Domain System Administrator, this role works as part of a team of System Administrators, applying advanced technical knowledge to support all L&I’s Active Directory infrastructure and all servers which require 24/7 operation. This position serves as the expert technical lead for L&I’s network servers and critical systems infrastructure, including Enterprise Active Directory, Entra ID (formerly Azure Active Directory), Group Policy, and other Identity and Access Management (IAM) platforms. IT provides expert-level leadership on highly complex, mission-critical, agency-wide systems, including identity management infrastructure, servers, and related services. As an expert-level technician, you will perform complex work supporting L&I’s IAM environment, including Enterprise Active Directory, Entra ID, Group Policy, and server operating systems. You will partner with IT and business staff to plan and implement solutions, maintain and troubleshoot systems, and develop scripts and workflows to automate processes. This role requires advanced knowledge and skills and the ability to work independently on assignments at every level of complexity. As a technical lead, you will also mentor and support entry and journey-level System Administrators in the NetOps unit, along with other professionals across the IT division. Some of what you’ll do:

• Enterprise Active Directory Domain Services, including:• Provide guidance and leadership to maintain proper operation, maintenance, support, and administration of agency-wide mission-critical and highly complex AD Domain Services, including but not limited to DNS, DHCP, and GPO management.

• Provide technical direction of team assignments and operational projects.

• Provide staff development by instructing and mentoring team members.

• Review proposed changes for technical accuracy.

• Systems Engineering, including:• Working with Infrastructure Architects, providing enterprise architecture guidance, support, and coordination to customers and IT project teams on projects that impact agency-wide, interagency, and statewide IT systems.

• Engineering applications and processes for new and existing environments

• Provide enterprise architecture guidance, support and coordination to customers and IT project teams for projects

• Analyze, design and implement enterprise-wide IT solutions that align with the organization’s structure, goals and systems

• Use creative problem solving to find solutions to challenges throughout the lifecycle of an IT system

• Works closely with WaTech staff and L&I teams, including but not limited to the Infrastructure, Security, Architecture and Information Governance teams, to ensure business needs such as data governance, public records requests, and data retention requirements are met.

• Identity and Access Management, including:• Monitor, administer, configure, implement and maintain Domain Services in all domains, such as AD, Entra ID, DNS, DHCP, PKI, etc.

• Perform operational tasks as a Domain Administrator.

• Monitor and remediate alerts related to Domain Controllers.

• Verify servers and workstations are in the correct OU, correct anomalies.

• Verify Domain Controllers are patched.

• Create/update/delete DNS entries.

• Primary DC/AD escalation point for Service Desk.

• Perform Active Directory Federation Services (ADFS) and Azure Enterprise Application Implementations.

• Systems Administration, including:• Provide expert-level technical administration for coordination, installation, and promotion of agency-wide mission critical systems.

• Administer and support L&I’s computing environment, ensuring adherence to security and standards.

• Performs analysis and monitoring to ensure all Identity and Access Management systems stay current with all patches released by the vendor to mitigate potential vulnerabilities.

• Collaborate with technical leads and subject matter experts to ensure planning and implementation of changes, including new applications, upgrades, critical updates, processes and procedures to existing architecture.

And much more! Required:

• Ten (10) years of qualifying professional System Administration IT experience working full-time within a professional IT environment. Qualifying professional IT experience includes the following:• Installing and supporting servers, applications, in an enterprise network environment.
• Identifying, troubleshooting, and resolving complicated network and application issues.

NOTE: Education may substitute for IT experience up to four (4) years for a bachelor’s degree and up to two (2) years for an associate’s degree in information technology, Computer Science, Business Administration, or a closely related field Required Competencies

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Desired:

• Experience in creating, modifying, and troubleshooting scripts and workflows.
• Experience with Azure cloud environment.
• Vendor certifications in specific technologies including, but not limited to, Microsoft Certifications.

Things You Need to Know At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice. L&I provides a modern work environment and excellent benefits including paid leave, tuition reimbursement, Infants at Work Program and a generous retirement package for qualified employees at the end of their career. Click on the “Benefits” tab to learn more. We value our employees and their work-life balance. We support a hybrid work model and offer flexible custom work schedules. This position is eligible for a flexible schedule (4/10’s, 9/80’s, 5/8’s, etc.) upon approval by management. For this position, teleworking may be up to full time with the expectation of attending in person meetings and training occasionally or upon business needs. The assigned duty station for this position is Tumwater, WA. Remote work from a state outside of WA requires approval. To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts.

Application process To be considered for this opportunity, you must submit a completed online application including work history and professional references. A resume and cover letter are not required and will not be used in lieu of a complete application. Please ensure your application includes detailed work history that clearly demonstrates how your experience relates to the qualifications and responsibilities of this position. For each position listed, include specific duties, project(s), accomplishments, and relevant skills that showcase your experience. You are also required to provide three (3) professional references with current telephone numbers. References should be individuals who can speak to your work performance, skills, and professional experience.

**Applications with incomplete work history, missing employment information, references to a resume in place of detailed work experience, or fewer than three (3) professional references with current telephone numbers may be considered incomplete and may not be considered for further review. Your application materials will be used to determine whether you meet the qualifications for this position and advance in the selection process. Please do not attach or place any medical information within the application, experience or work history. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again. To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I. If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner.

Background Check Notice Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.

Other information

• IT position applicants selected to move forward in this hiring process will receive an email skills assessment invitation within 3 weeks of your application being accepted. An applicant may complete the assessment when ready, but the invitation to complete the assessment will expire 5 days after the invitation was sent. Once you start the assessment, you will be required to complete it. You cannot start your assessment and then come back to it later. Please look in your email inbox or spam as these invitations are sent by CodeSignal.
• For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
• This position is represented by the Washington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.

Did You Know? Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer. In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers.

Veterans Preference Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s [email protected].

Diversity, Equity, and Inclusion Employer L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe in the importance of recognizing the value each of us contributes to the success of the agency mission. Having a diverse workforce is this agency’s greatest source of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone. The State of Washington is an equal opportunity employer. People with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service. You are welcome to include the name and pronoun you would like to be referred to in your materials, and we will honor this as you interact with our award-winning diverse and inclusive organization.

For more Information If you have any questions regarding this job posting, program, or the agency, please contact the Jason Stedman at [email protected].