Employee Service Counselor Manager-14

The Civil Service Commission is seeking a dedicated and experienced professional to serve as a first-line manager within the Employee Service Program (ESP). This role oversees a team of ESP Counselors who provide clinical assessments, referrals, and follow-up services to employees and their families. In this position, you will:

• Serve as the first-line manager for ESP Counselors working in a complex, high-impact service area.
• Support counselors by assisting with clinical assessments, case guidance, and reviewing client files to ensure quality and consistency of services.
• Provide management consultations and assist in addressing workplace or personnel concerns.
• Lead the training and onboarding of new ESP Counselors to ensure they are equipped for success.
• Oversee the supervision of ESP Interns, supporting their development and ensuring program alignment.
• Facilitate group services such as wellness sessions to management or HR personnel and provide Critical Incident Stress Management (CISM) support post incidents.
• Deliver comprehensive employee assistance and consultation services to state employees and their family members, promoting wellness and helping resolve personal and work-related challenges affecting job performance.

Ideal candidates will bring:

• Strong leadership and mentoring skills

• Experience in clinical assessment, case management, or employee assistance programs

• The ability to communicate effectively and maintain professionalism in sensitive situations

• A commitment to promoting employee well-being and organizational health

This is an excellent opportunity for a compassionate, skilled professional committed to supporting employee wellness and leading a high-performing team.

View the position descriptionEducation Possession of a master’s degree with a major in psychology, social work, or counseling.

Special Requirements, Licenses, and Certifications

Possession of a Michigan license in good standing to practice the applicable mental health profession as a psychologist, social worker, or counselor.

Certificate in Critical Incident Stress Management: Group Crisis Intervention preferred.

Experience Four years of professional experience equivalent to an Employee Service Counselor; or two years equivalent to an experienced-level (P11) master licensed mental health professional; or one year equivalent to an advanced-level (12) master licensed mental health professional.

Five years of providing mental health and substance abuse assessments and treatment in a clinical setting is preferred.

View the job specification Expertise in clinical mental health work with special emphasis on suicide prevention and risk assessment, crisis intervention, clinical assessment and diagnosis of adult’s presenting with complex mood, trauma-related and substance use disorders. Expertise in engaging with and diffusing high risk and resistant clients. Thorough working knowledge of mandated reporting requirements and protocol, ethics and laws related to mental health confidentiality. Expertise in clinical documentation and ability to meet all program metrics for documentation quality and timeliness requirements. Ability to establish positive working relationships and communicate effectively within all levels of state government, and excel at presenting information to groups, including management groups.