Associate Director, Professional Services

Lead Professional Services team to provide implementation services to customers. Manage and oversee multiple implementation projects. Manage customer escalations by defining an action plan, identifying the appropriate resources, and handling internal and external communications. Hire, mentor, and develop Implementation Services team. Work with the Customer Account management team to provide appropriate level of attention and service to high priority accounts. Effectively manage Implementation Services team members and customers. Engage and educate client managers on the products and solutions provided by Cotiviti. Manage multiple clients. Build strong relationships across the client's team and within Cotiviti. Gather and explain client needs to other team members in Product and Engineering to enhance Cotiviti software to improve the overall client satisfaction. Identify and solve problems without assistance or guidance. Understand and apply company policies and procedures. Requires a Bachelor's degree, or foreign equivalent degree, in Computer Science, Computer Information Systems, or related field, plus 8 years of experience working within the U.S. healthcare system in a clientfacing healthcare IT role. Work experience to include:8 years of experience leading implementation and delivery of payerprovider solutions and vendor data exchange workflows in a production environment.8 years of experience leading enterprise software implementation projects, including translating business requirements into technical solutions and coordinating delivery across cross-functional teams.8 years of experience managing and resolving complete, multidimensional issues including customer escalations, project risks, and delivery challenges in a production healthcare environment.8 years of experience in project management, including planning, execution, monitoring, and delivery of multiple concurrent client implementation projects.6 years of experience preparing and coordinating the data mapping documentation for U.S. healthcare data exchanges including HIPAA EDI standard transactions including: 278 (Prior Authorizations); 837 (Claims and Encounters), Provider files, Vendor proprietary file formats, and HL7 transactions.6 years of experience providing design support, development QA and UAT support to the team for all the SDLC phases until deployment.6 years of experience with HIPAA regulated transactions and healthcare data standards, ensuring compliance with regulatory and security requirements.6 years of experience leading and managing implementation or professional services teams, including hiring, mentoring, performance management, and resource allocation.4 years of experience participating in organizational change management initiatives, including process improvement, system adoption, and client or internal stakeholder communications. Any and all experience may be gained concurrently. Telecommuting available anywhere in the U.S. Company headquarters located at 10701 South River Front Pkwy, Suite 200, South Jordan, UT 84095.