Health Industry - Patient Access & Experience Consultant

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You are:

As a Patient Access & Experience Consultant in our Health Provider business, you understand both the end-to-end patient access journey (scheduling, registration, referral management, access / contact center operations, and patient outreach) and the healthcare digital and IT landscape that supports it. You will be at the core of streamlining and improving access and experience operations to help our clients meet their business goals and address their most pressing challenges in the ever-changing healthcare landscape. You are likely to engage in a range of activities, from identifying client value creation opportunities to project managing business solution implementations, helping healthcare providers make it easier for patients to find, schedule, and receive care, while ensuring every interaction reflects the best possible patient experience.

The work:

Assess and Implement Strategic Customer Engagement Projects for Providers

• Implement patient access and experience solutions across complex, large-scale health care providers, with an understanding of the end-to-end access journey and its full impact on patient satisfaction, provider capacity, and operational performance. Solutions include comprehensive transformational initiatives for operating models, performance improvement, change management, technology implementation support, and vendor management

• Contribute to business solution implementation: define operating models, process design, and development activities, and develop capabilities and performance measurements/KPIs such as third-next-available appointment, fill rates, no-show rates, call abandonment, and patient satisfaction

• Provide functional expertise and best practices to design or optimize technical solutions to support the future state, such as electronic health record (EHR) and patient engagement platform implementations, including scheduling, registration, and digital front door capabilities

• Help clients begin modernizing their patient access and engagement functions by consulting with internal and external teams to set strategy and goals, including opportunities for digital deflection, self-service, and AI-enabled automation

• Own project workstreams and interact with the client daily to foster engagement success.

• Analyze and document access and experience processes, such as scheduling workflows, template design, referral intake, and contact center operations, while focusing on specific opportunity areas identified during the assessment process

• Lead initiative teams consisting of Accenture and client participants that contribute to overall project objectives

• Recognize and identify access and experience process challenges or opportunities and escalate concerns in a timely manner

Client Relationship Development and Management

• Manage key client stakeholder relationships and communications at all stages of the project. Facilitate complex meetings, presentations and workshops to build client commitment for the change

• Support day-to-day operational meetings with client sponsors and consulting leaders

• Prepare and communicate well-organized, effective reports and presentations to client and internal executives, articulating complex concepts in a clear and understandable manner

• Cultivate follow-on opportunities at clients and developing compelling business case/proposals to new business opportunities

• Be a trusted advisor to client leaders and key stakeholders

Practice Building

• Proactively contribute and participate in practice-building activities and collaboration tools (e.g., recruiting, methodology development, template creation, best practice recommendations)

• Share your experience in specific practice specialty areas to drive firm-recognized expertise development

• Mentor team and practice members

• Stay on top of current regulations, trends, and technologies influencing revenue cycle across broad client types (e.g., hospitals, health systems, medical groups, pharmacies, durable medical equipment suppliers)

• Travel as needed, up to 80%.

Here’s What You Need

• Bachelor's degree in healthcare administration, business, or a related field

• Minimum of 3 years of experience leading or supporting patient access and experience transformation-related initiatives, across both business and technical aspects, including program planning and management, process design and optimization, experience working through organizational change, and excellent communication and presentation abilities

• Minimum 3 years experience in healthcare provider operations and customer experience capabilities – including patient access, contact center, digital engagement, and/or CRM

Bonus points if:

• Prior experience working in consultancy or consulting capacity is preferred

• Experience with AI, automation, data visualization and analytics

• Experience in ambulatory / clinic operations and/or physician enterprise environments

• EHR fluency, particularly with Epic

• Working knowledge of contact center solutions (e.g. CCaaS, WFM, QM), CRM solutions (e.g. Salesforce, MS Dynamics), and/or patient engagement digital solutions (e.g. web / portal, AI / digital assistant)

• Effective leadership and management skills with a proven ability to mobilize and energize project teams to deliver results

• Ability to create and deliver high-impact communications to senior audiences (written and oral) and facilitate complex discussions

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 11/30/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture (https://www.accenture.com/us-en/careers/local/benefits)

Role Location Annual Salary RangeCalifornia $70,350 to $205,800Colorado $63,800 to $177,800Connecticut $63,800 to $177,800District of Columbia $68,000 to $189,300Illinois $59,100 to $177,800Maine $54,400 to $151,400Maryland $63,800 to $177,800Massachusetts $63,800 to $189,300Minnesota $63,800 to $177,800New York $66,300 to $205,800New Jersey $68,000 to $205,800Ohio $59,100 to $164,600Virginia $59,100 to $189,300Washington $80,200 to $189,300

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