Inside Service Manager
Mitsubishi Electric Power Products, Inc.
Warrendale, PAJobSeen 1 day agoSeen in employer's feed 1 day ago
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Job overview
Mitsubishi Electric Power Products’ Service Center Division is seeking an experienced, customer-focused Inside Service Manager to lead inside service sales, service coordination, parts support, and field warranty operations. The role oversees customer support processes, improves operational efficiency, develops service strategies, and supports division growth. It also leads staff, collaborates with sales organizations and service partners, and monitors performance and customer escalations.
Skills & qualifications
Skills
Full job description
Position: Inside Service Manager - Service Center Division (SCD) MEPPI's Service Center Division (SCD) is seeking an experienced and customer-focused Inside Service Manager to lead all aspects of inside service sales, service coordination, parts support, and field warranty operations. In this leadership role, you will drive service excellence, optimize operational efficiency, oversee customer support processes, and develop strategies that enhance customer satisfaction while supporting division growth objectives. What You'll Do Lead Inside Service Operations: Manage the processes, systems, and resources of the Inside Service team to provide pricing, quoting, parts support, and service coordination for internal and external customers. Develop Service Processes & Procedures: Establish and maintain policies, procedures, and work instructions that ensure accurate data capture, reporting, and transaction processing across all business systems. Support Commercial & Contract Activities: Review and advise on service terms and conditions while collaborating with the Service Product Line Manager and legal resources as needed. Drive Operational Excellence: Monitor, evaluate, and improve service processes related to pricing, quoting, inventory management, service delivery, and sales priorities to enhance quality, efficiency, and customer satisfaction. Develop & Lead Teams: Manage staff in accordance with Company policies and procedures; provide training, cross-training, coaching, continuing education opportunities, performance reviews, and compensation recommendations. Collaborate with Sales Organizations: Work closely with Inside Sales and Outside Sales teams by participating in customer meetings, gathering market pricing intelligence, reviewing bid activity, and identifying sales opportunities. Manage Service Partner Relationships: Establish and maintain relationships with independent service providers, direct sales personnel, channel partners, and customers to support market needs and drive equipment, parts, and service sales growth. Track Performance & Results: Monitor key metrics, track performance data, and prepare reports to measure progress toward departmental and divisional objectives. Oversee Customer Escalations: Develop and maintain escalation procedures, oversee issue resolution activities, capture customer service data, and prepare reporting to improve service delivery and performance metrics. Review Quotes & Purchase O To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjY0MTM2LjEwODY1QG1lcHBpY29tcC5hcGxpdHJhay5jb20
How this job compares
Set against the 1,219 open Service Manager jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This postingNot listed
- US median$90–125K/yr324 salary ranges
- US median$22–28/hr323 hourly ranges
- Openings
- Olive Jobs lists 40 open Service Manager jobs in Pennsylvania and 1,219 across the US. Under 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Pennsylvania
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- Experience
- Service Manager postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 2 to 4 years (663 postings).
- Education
- 31 of the 1,219 open Service Manager jobs (3%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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