Assistant Director,Housing Operations

The Assistant Director of Housing Operations assists the Director by providing day to day leadership and oversight of complex administrative processes supporting occupancy management,room assignments,contracting,billing/collections,housing applications.General responsibilities include:Day-to-day oversight of housing management software,and related processes,training and procedures and in overseeing efficient and service-oriented office operations.Working closely and collaboratively with the Director and Auxiliary Operations Accountant (Administrative Services) to assist in monitor student accounts and billing.Supervising 1-2 full-time operations support staff i.e. Assignments Coordinator,Administrative Assistant. Indirectly supervising 6 - 10 student office assistants.Implementing the contracting and room assignment planning and process for a university housing department with a capacity of 1001 beds.Working collaboratively with a number of campus partners to address specific service needs and requests including: Athletics,Disability Services,Dining Services,Summer Conference Services,Admissions,Facilities Management,Access Control,and International Programs.Interacting directly and frequently with students,parents,faculty,staff and other constituents to resolve housing contract,assignment and billing concerns; representing the department on campus committees.Providing expertise and experience to the departmental leadership team,leading complex processes,applying critical thinking and compassionate problem-solving to a wide range of technical and human resource issues and concerns.Given the highly collaborative and student-facing nature of this position,the expectation is that the majority of this work will be accomplished on site.This position may require occasionally working some extended hours,including weekends. High volume work generally occurs at the beginning and the end of each academic semester.This position is included in the departmental professional staff on-call rotation. On-call responsibilities rotate weekly between professional staff members so generally,you can expect to be on call for a week at a time approximately every 5 to 6 weeks (depending on staffing). When serving on-call,professional staff are required to respond quickly in-person (within approximately 15 min) or by phone (immediately) depending on the circumstances,to after-hours emergency or crisis incidents. Due to the nature of university housing,professional staff on-call may include holidays and days when the university is closed. As part of the professional staff on call rotation,this position will receive supplemental pay equal to other participants in the on-call rotation. (Currently $500/month). This position has the option of being "live-on" in a university-provided,furnished apartment.