Defined Contribution Team Manager - Virtual

US-NC-North Carolina-Virtual

USA Virtual

Full time

R-38536

Our Story

At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here. (http://www.alight.com/about)

We invite you to join our team! Learn more at careers.alight.com (https://careers.alight.com/us/en) .

About the Role

This role will lead a team of Registered Representatives who support participants in employer-sponsored retirement plans. You’ll help deliver effective client and participant experiences while supporting payment processing, retirement-plan education, and financial wellness services.

Responsibilities

• Partner with the Financial Services team to monitor and continuously improve service quality, with a focus on associate development.

• Coach and develop Registered Representatives through ongoing feedback, timely coaching, and support.

• Complete required monthly call evaluations and conduct silent monitoring when appropriate.

• Administer applicable customer care and HR policies and support performance-management processes.

• Manage compensation and pay processes for aligned Registered Representatives within established budgets and guidance.

• Support associates in achieving service and performance metrics, including handle-time and schedule-adherence expectations.

• Provide Registered Representatives with program, policy, procedure, and tool expertise, with a focus on effectively resolving customer concerns and escalations.

• Provide guidance related to defined contribution plans, including distributions, loans, investment choices, and plan-specific provisions.

• Build knowledge of financial wellness solutions and effectively communicate relevant information and direction to the team.

• Identify opportunities to improve processes, desktop tools, and client procedures and share recommendations with appropriate partners.

• Maintain compliance with applicable AFS Written Supervisory Procedures (WSPs) and FINRA supervisory requirements.

• Contribute to the development of AFS supervisory procedures and help ensure policies and client interactions meet applicable regulatory requirements.

Requirements

• Possess FINRA Series 6 and Series 63 licenses.

• Ability to obtain a Series 24 or Series 26 license within six months of hire.

• Experience in financial services and/or the 401(k) and retirement-benefits industry.

• Advanced knowledge of investments and employer-sponsored retirement plans.

• Working knowledge of qualified retirement-plan requirements.

• Intermediate knowledge of relevant compliance, regulatory, and legislative requirements.

• People leadership experience in a contact center or customer-service environment.

• Experience coaching and developing team members.

• Experience creating and maintaining audit and compliance procedures.

• Experience handling customer escalations and complaints.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected] .

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

60,000.00 USD

Maximum :

70,000.00 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight (https://leplb0920.upoint.ap.alight.com/ah-angular-afirst-web/#/web/alight/cp/wellbeing\_and\_benefits\_selector\_page)

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

About Alight Solutions

Alight is a leading benefits administration provider of health, wealth, leave and point solutions for many of the world’s largest organizations and over 30 million people. Through the administration of employee benefits, Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. Our Alight Worklife® platform empowers employers to gain a deeper understanding of their workforce and engage them throughout life’s most important moments with personalized benefits management and data-driven insights, leading to increased employee wellbeing, engagement and productivity. Learn more at alight.com.

Our values are the essence of who we are:

Agility. Move with purpose. Learn fast. Adapt quickly.

Leadership. Lead by example. Own the outcome. Serve others.

Integrity. Do the right thing - even when it is difficult or unseen.

Growth Mindset Stay curious. Keep learning. Never stop improving.

High-Quality. Do it thoughtfully. Do it completely. Do it well.

Trust. Trust is earned through consistency, authenticity, and credibility.

Our Colleague ExperienceAt Alight Solutions, we are reimagining how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.

We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.

Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.

Help us reimagine how people and organizations thrive!

Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive. @AlightSolutions