FINANCIAL COUNSELOR

Description

Siouxland Community Health Center has an opening for:

Financial Counselor

Employment Status: Full-Time Location: Multiple Clinic Locations, Iowa & Nebraska

Hours: 8AM-5PM with one late evening 8AM - 8PM and one half day 8AM - 12PM

Make a difference in your community by helping patients access the healthcare they need!

Siouxland Community Health Center is seeking a compassionate, detail-oriented, and patient-focused Financial Counselor to join our team!

The Financial Counselor plays an important role in helping patients navigate health insurance options, financial assistance programs, and available resources to make healthcare more affordable and accessible. This position works directly with patients to identify financial assistance opportunities, understand insurance coverage, and navigate application and enrollment processes.

If you enjoy helping others, solving problems, and making a positive difference in people’s lives, we encourage you to apply!

What You’ll Do

• Assist patients with applying for SCHC’s Sliding Fee Discount Program, including reviewing applications, verifying income, determining eligibility, and processing required documentation.

• Educate patients about available financial assistance programs and help them understand their financial responsibilities.

• Screen patients for potential Medicaid eligibility and assist with applications, renewals, and coverage questions.

• Assist eligible patients with Medicare Part D enrollment, prescription drug coverage options, and Extra Help applications.

• Help patients navigate Health Insurance Marketplace applications, premium tax credits, enrollment periods, and coverage options.

• Provide financial counseling and assistance to patients receiving Title X and prenatal services.

• Identify patients who may qualify for additional insurance coverage or financial assistance programs.

• Maintain accurate and timely documentation in electronic health record and other applicable systems.

• Monitor assigned workqueues and follow up on incomplete applications and outstanding documentation.

• Collaborate with front desk personnel, clinical teams, and other departments to connect patients with appropriate financial resources.

• Maintain knowledge of applicable federal and state program requirements, eligibility guidelines, and enrollment deadlines.

• Provide exceptional customer service while handling sensitive financial and personal information with professionalism and confidentiality.

What We’re Looking For

Required Qualifications:

• High school diploma or GED.

• Strong communication and customer service skills.

• Excellent attention to detail and organizational skills.

• Ability to maintain confidentiality and handle sensitive information appropriately.

• Ability to work independently and as part of a team.

• Strong computer skills and the ability to learn new technology.

• Compassionate, patient-focused approach when working with individuals from diverse backgrounds and financial circumstances.

Preferred Qualifications:

• Previous experience in healthcare, patient registration, financial counseling, or insurance services.

• Knowledge of Medicaid, Medicare, Medicare Part D, or Marketplace insurance.

• Experience with financial assistance programs or income-based eligibility determinations.

• Familiarity with Epic or another electronic health record system.

• Knowledge of Iowa and Nebraska healthcare coverage programs.

What Makes This Position Important?

At Siouxland Community Health Center, we believe everyone deserves access to quality healthcare, regardless of their ability to pay.

As a Financial Counselor, you will directly impact patients’ ability to receive care by helping them understand their options, access available resources, and overcome financial barriers.

Your work will help ensure patients feel supported, informed, and confident navigating their healthcare journey.

SCHC is an Equal Opportunity Employer committed to providing an environment of opportunities to all applicants without regard to race, color, religion, marital status, age, national origin, physical or mental disability, pregnancy, veteran status, or any other status protected by law.

SCHC participates in E-Verify.

Pre-employment drug screen, background check, and proof of required immunizations. Exemptions may be granted for religious or medical accommodations.

Qualifications

Behaviors

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

• High School or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.