Operations Program Manager - Pompano Beach, FL

At Jacobs, we challenge what is currently accepted, so we can shape innovative and lasting solutions for tomorrow. Through the delivery of our operations and maintenance services, you’ll make it simpler and more seamless for our municipal clients to operate safely and efficiently, empowering communities to focus on what matters most to them - people.

The Operations Program Manager, you will shape how Florida’s Turnpike infrastructure performs for decades to come. You’ll supports no fewer than three programs within the Maintenance Office. Each program has its own stakeholders, records, deadlines and reporting. The role brings program management discipline to all of them, defining how each program runs, keeping the work on schedule, keeping the records accurate, reporting performance, and coordinating the engineers, inspectors, agencies, contractors and members of the public who touch them.

Essential Duties & Responsibilities

• Run the assigned programs end to end and take ownership: intake, review, routing, decision, follow-through and closeout, to the service standards set for each.

• Plan and prioritize the work across programs; manage the queue so there is visibility and nothing stalls, expires or falls between owners.

• Act as the single point of contact for internal reviewers and external parties; run coordination meetings, resolve issues, and escalate what needs a decision with a recommendation attached.

• Write and maintain the procedures, checklists, templates and reference data for each program so that any trained person can step in.

• Define and produce the monthly performance measures; feed the District brief and dashboards; flag risks and trends early.

• Keep the trackers and the agency systems of record current and accurate; improve the tools and automate repetitive steps where it pays.

• Review each program periodically with its reviewers; remove rework; recommend process or policy changes.

• Support the Program Manager on District initiatives as assigned.

• Travel up to 5% as required to support business operations, site visits, meetings, training, and other company-related activities.

As an essential function of the position and as a business necessity, this role requires regular travel by motor vehicle to client sites, project locations, and other work-related destinations in connection with the performance of assigned duties and responsibilities. Accordingly, a valid driver's license and an acceptable driving record are required for this position. The OMFS business uses Telematics & Dash Cameras with our fleet of vehicles and all new hires will require a Telematics acknowledgement to be signed.

Bring your team-focus, adaptability, and commitment to excellence, and we’ll help you grow what drives you - and deliver the world’s most challenging Operations Management projects, together.

#OMFS #BIA #OurJacobs #ChallengeAccepted #LI-LH2

• Bachelor's degree in engineering, construction management, business, public administration or a related field, or equivalent experience.

• Five or more years of project or program management experience, preferably in transportation, public agencies, utilities or construction.

• A record of running several programs or projects at once with competing deadlines and keeping all of them on track.

• Strong organization: schedules, trackers, written records and follow-through.

• Clear writing and speaking with engineers, inspectors, agencies, contractors and the public, including delivering an unwelcome answer with the reason.

• Sound judgment on what to decide and what to escalate.

• Working command of Microsoft 365 (Excel, SharePoint, Lists); able to build simple trackers and reports.

• Current valid Driver's License with no major infractions

Ideally, You’ll Also Have

• Project Management Professional (PMP) or equivalent certification.

• Experience with FDOT or Florida's Turnpike Enterprise processes, systems or standards.

• Experience building or improving a business process and its reporting, including workflow automation.

• Engineer Intern certification is a plus. A Professional Engineer license is not required.

Working Conditions

Safety is a core value at Jacobs. We are committed to providing a safe and healthy workplace for all employees. This position will spend a substantial amount of time performing safety sensitive labor or services.

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.