Employment Services Adviser / Isabella County
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Job overview
The Employment Services Adviser supports job seekers and program participants in Isabella County. The role provides walk-in and telephone assistance, recruits participants for WIOA and Trade Act programs, facilitates workshops, administers testing, and offers follow-up services. The adviser also helps with job searches, resumes, and cover letters, makes referrals, and performs office and reporting duties. An associate's degree is required; experience with Michigan Works! programs is preferred.
Skills & qualifications
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Qualifications
Full job description
TITLE OF POSITION: Employment Services Adviser (ESA) / Isabella County MINIMUM QUALIFICATIONS: - Associate's Degree required - Able to work with diverse populations - Proven record of excellent customer service - Able to project a positive public image - Demonstrate good communication and organizational skills - Proficiency in public speaking - Experience with Office/TEAMS, Edmentum, ZOOM, DocuSign, Internet, Email - Team player PREFERRED QUALIFICATIONS: - Previous successful experience working with Michigan Works! Programs - Knowledge of Great Lakes Bay Region and specifically Isabella County - Knowledge of Wagner Peyser, Workforce Investment Act (WIOA), and Trade programs DIRECTLY RESPONSIBLE TO: Senior Program Manager DUTIES AND RESPONSIBILITIES: - Answer telephones and provide job seeker assistance to walk in customers - Recruit participants for enrollment into WIOA and Trade Act programs - Recognize barriers and make referrals to Career Coaches or outside agencies - Perform general office duties: operate fax and copy machine, filing, document composition, sort and distribute mail - Perform month end duties: data collection, client activity reports, EEO and Complaint reports - Assist participants with using computers for job searching - Collect office supply orders and make sure supplies are fully stocked - Facilitate Reemployment Services Workshops - Facilitate Job Seeker Workshops - Administer Testing - Provide follow-up services for Reemployment Services participants - Ability to help job seekers with resumes and cover letters, including proofreading - Maintain professional image - Proficient with the use of computers, software (Word, PowerPoint and Excel), ZOOM, DocuSign - Have knowledge of local community service agencies and resources in the Great Lakes Bay Region and specifically Gratiot County - Have knowledge of agencies/services provided at Michigan Works! - Participate and contribute to committee work/ teamwork, willing to learn and use Goal4It Coaching processes and strategies. - Implement Goal4It when working with participants - Other duties as assigned Compensation: Per contract
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