Program Support Clerk(OA)

Summary

The Program Support Assistant (PSA) provides full support to the Service to ensure operational efficiency. Routine work is performed independently in accordance with the overall objectives of the VA Southern Nevada Healthcare System.

Duties

Primary Purpose: The primary purpose of this position is to assist the VASNHS Facility Telehealth Coordinator by coordinating administrative functions for Telehealth programs. These programs may include, but are not limited to, Home Telehealth (HT), Clinical Video Telehealth (CVT), and Store and Forward Telehealth (SFT). Programs that utilize Telehealth for patient care coordination, staff training, and patient education are administered in accordance with established VHA and VISN standards, are consistent with VISN level and facility level policies and procedures, and support VISN and facility strategic planning efforts. The VASNHS Office of Nursing Service extends the provision of patient care to various institutional and non-institutional settings such as Vet Centers, homeless shelters, and other affiliated organizations by using innovative telecommunication technologies to enhance care coordination, access care, and to routinely and proactively manage diseases to prevent healthcare crises. The employee is responsible for the independent performance of administrative duties as delegated by the Administrative Officer. The employee will perform specialized duties in Telehealth and is involved in a wide variety of problems or situations; develops information, identifies interrelationships, and takes actions consistent with objectives of the function or program served. The employee will accomplish numerous administrative functions independently in areas such as personnel management, supply and equipment need, budget preparation, collecting and analyzing data, completing reports, collection, compilation, and/or tracking of data and statistical information, and submitting recommendations on management information systems. The employee independently prepares, executes, and/or tracks program specific information, such as staffing effectiveness data, overtime/ compensatory time use, floating of personnel, and other data used for evidence-based decision making. The employee will use software applications to draw information in order to prepare/assist in preparation of reports: sources may include Pyramid Analytics, VistA databases, Telehealth Scheduling System (TSS), and SQL servers. Independently collects data for statistical studies and reports, analyzes and submits recommendations on findings in areas including Telehealth scheduling, patient wait times, CVT equipment status and inventory. The employee will provide support to the Telehealth Program Manager and independently prepares all documents for Telehealth related committees, councils, and workgroups as needed. The employee will receive and review all administrative and personnel publications. The employee will perform administrative support of the Telehealth Programs and assist with any future proposals/projects that are implemented. The employee is under the direct supervision of the Telehealth Program Manager and performs most duties independently. The employee's duties are varied, routine, and consist of handling data and assisting with coordination of the Telehealth programs. The employee will perform other duties as assigned by the supervisor will include serving as a point of contact for patients, medical center staff, VISN staff, community agencies, and various others who contact the Telehealth office. The employee will receive incoming correspondence from vendors via US Mail delivery, intradepartmental documents, fax documents, hand delivered packets and routes them to the appropriate channels. Calls and/or sends letters to non-responders in the Home Telehealth Program Preferred Experience ISS Scheduling, 6 months Telehealth Experience or Telehealth Education Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Mon-Fri, 730am-4pm Position Description Title/PD#: Program Support Clerk(OA)/PD03105A Requirements

You must be a U.S. citizen to apply for this job Subject to a background/suitability investigation Selective Service Registration is required for males born after 12/31/1959 A complete application package; Resume, Transcripts, etc. is required Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Upon completion of your probationary period (OR INSERT "trial period"), your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period (OR INSERT "2-year trial period") during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/04/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experiences would typically include, but are not limited to serves as advisors and experts to the Section Chiefs and supports the management information components, serves as a management analyst, tracking and assisting with suspense items, assists in managing all equipment, maintains a service-level records inventory and file plan, manages a spreadsheet to identify and track record titles, descriptions, locations, volumes, filing instructions, and dispositions, creates and manages forms, charts, and posters, often complex, utilizing Power Point, Excel, VISIO, and Microsoft Word, designs detailed charts and graphs, serves as an assistant of administrative functions, reviews all correspondence/publications prepared for the signature of individuals to ensure correct format, grammar, spelling, punctuation, appearance, and assembly.: You will be rated on the following Competencies for this position: Accountability Administration and Management Attention to Detail Clerical Computer Skills Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Veteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is primarily sedentary. Work will involve some walking (between different offices, and to/from different areas of the Service), standing, bending, and lifting of light objects (such as books, files, papers, etc.), as well as a good deal of work on a computer keyboard.For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. How You Will Be Evaluated

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received. Other Information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. A supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.