Compliance And Technical Support Specialist

Compliance and Technical Support Specialist

Physics Majors are encouraged to apply | Long-Term Opportunity | Offers Benefits

Job Description

This entry-level role supports product compliance, quality, and technical initiatives across the organization. The position is heavily hands-on and testing-focused at the start, enabling the individual to build a strong technical foundation that supports customer issue resolution, regulatory compliance, and product development efforts. The role spans compliance and certifications, technical support, quality investigations, and regulatory documentation, with strong collaboration across engineering, quality, sales, and operations teams.

Responsibilities

• Support product certifications and listings according to UL, CSA, FM, and other applicable standards.

• Apply knowledge of codes and standards to product development and design improvements.

• Participate in or monitor industry technical committees related to regulations impacting products.

• Maintain compliance with regulatory requirements, including REACH, RoHS, and Prop 65 documentation.

• Assist in managing product certifications, registrations, and ongoing compliance updates.

• Perform hands-on product testing to support validation of customer complaints and quality efforts.

• Investigate returned products and customer quality complaints to determine root cause of failure.

• Develop and execute test procedures for investigative and special testing scenarios.

• Document findings and communicate results.

• Support CAPAs (Corrective and Preventive Actions) within an ISO 9001 quality system.

• Assist with PPAP (Production Part Approval Process) activities, including design control and documentation management.

• Provide internal technical support across product lines, requiring a basic understanding of electrical circuits, mechanics, and fluid flow.

• Support external customers, including troubleshooting issues at job sites.

• Help translate technical product knowledge into solutions for customers.

• Develop and update installation manuals and technical product documentation.

• Create technical support aids, presentations, and application guides.

• Support sales teams by explaining product features, functions, and benefits to customers.

• Support internal safety initiatives and contribute to product safety assessments.

• Participate in customer audits and assist with audit preparation and follow-up actions.

• Conduct vendor audits to evaluate supplier capabilities and quality standards.

• Assist with accident or site investigations to determine potential product involvement.

Essential Skills

• Bachelors degree in Physics, Material Science, Chemistry, Biochemistry, or Chemical Engineering.

• Strong problem-solving skills and mechanical aptitude.

• Hands-on mindset with a willingness to learn testing and troubleshooting and work independently.

• Basic understanding of electrical systems and/or fluid flow principles.

• Strong written and verbal communication skills.

Additional Skills & Qualifications

• Experience in product certifications and regulatory compliance.

• Understanding of quality systems and CAPA processes.

• Familiarity with ISO 9001 standards and documentation.

Work Environment

The work environment offers lots of flexibility and great benefits once hired permanently. The role involves a variety of tasks, providing opportunities for continuous learning and growth. The team continually develops new products, ensuring there is minimal repetition in daily tasks. The workload is distributed across various areas: Technical Support (30%), Quality (25%), Compliance / Codes and Standards (25%), Quality Investigations and Special Testing (10%), Safety (5%), Installation Manuals and Sales Aids (5%), and Vendor Audits and Certification Audits (5%).

Job Type & Location

This is a Contract to Hire position based out of Blaine, MN.

Pay and Benefits

The pay range for this position is $23.00 - $28.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Blaine, MN.

Application Deadline

This position is anticipated to close on Nov 20, 2026.

Workplace Type

This is a fully onsite position in Blaine,MN.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.