Program Manager, Public/Social Service Programs

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13706100 Department: Public Policy and Management Center Campus Location: Wichita, KS - WSU Main Campus Hire Type: Full Time Pay: Begins at $70,689/yr, commensurate with qualifications Work Schedule: Mon-Fri, hours vary based on projects/events; work is performed on-site and in person. **Export Compliance Requirement:**No export control requirement. Job Story The Program Manager serves as a senior client-facing leader responsible for managing and delivering consulting services that advance the Public Policy & Public Management Center's mission of strengthening public service and improving outcomes for communities. Working closely with local and state governments, nonprofits, associations, and public-private partnerships, this role provides strategic leadership for client initiatives including strategic planning, community engagement, organizational development, and public service improvement projects.\ \ The Program Manager leads cross-functional project teams, oversees client relationships, manages project scope and budgets, and ensures successful delivery of consulting services. This position also plays a critical role in business development by identifying opportunities, securing new clients, and supporting growth of the Center's portfolio.\ \ Reporting to the Assistant Directors, the Program Manager leads project teams but does not serve as a direct supervisor of staff. Success in this role requires sound judgment, strong facilitation skills, knowledge of government/nonprofit processes, curiosity for the unique challenges organizations and communities face, and a genuine passion for public service.\ \ Travel throughout the state is required and may include day and overnight visits with clients approximately monthly or as project needs dictate.\ \ Desired Qualities:\ Positive Energy:\ Brings enthusiasm, optimism, and momentum to teams and client engagements.\ Helps energize colleagues, clients, and community stakeholders.\ Approaches challenges with a solutions-oriented mindset. Discernment:\ Able to evaluate multiple options and identify practical, achievable solutions.\ Understands the realities of budgets, timelines, political environments, and organizational capacity.\ Exercises sound judgment under uncertainty.\ \ Passion for Public Service:\ Deep commitment to improving communities and strengthening organizations.\ Believes in the value and impact of effective public service.\ Demonstrates genuine interest in helping clients achieve meaningful outcomes.\ \ Accountability & Ownership:\ Takes initiative and follows through on commitments.\ Assumes responsibility for outcomes and project success.\ Proactively identifies problems and develops solutions.\ Maintains high standards of professionalism and responsiveness.\ \ Community Mindset:\ Understands how communities, stakeholders, volunteers, advocacy groups, and residents engage around public issues.\ Values collaborative relationships and inclusive engagement.\ Maintains awareness of community dynamics and public perspectives.\ \ Ideal Candidate Profile:\ The ideal candidate is a seasoned public-sector professional who combines strategic thinking, facilitation expertise, and relationship-building skills with a genuine commitment to public service. They are comfortable leading clients through complex challenges, navigating governmental environments, managing multiple projects, and generating new business opportunities. They bring the judgment, energy, accountability, and presence necessary to help communities and organizations achieve meaningful results. Job Summary Manages assigned public service, environmental finance, environmental, or social service program(s) to meet Center objectives. May develop and implement prog am plans. Oversees the day-to-day program, initiative and/or Center activities including project schedules, budget tracking and development, and project and/or program administration. Essential Functions Collaborates with senior leaders and internal teams to develop program, initiative and/or Center goals and infrastructure to align with defined business, initiative and/or Center strategy. May troubleshoot and improve upon existing processes, procedures or systems to meet program, initiative and/or Center goals.\ Manages program or initiative through creation of program plans, management tools and\ reporting capabilities. Performs project research and develops plans to effectively use program, initiative and/or Center resources. Develops metrics to measure program success against program goals.\ Manages, trains and leads cross-functional teams and/or agency partnerships and ensures resources are appropriately assigned to meet goals. Creates strategic partnerships with new or cultivates existing customers.\ Proposes and outlines program or project budget according to needs based on customer and/or leadership consultation. Monitors and adjusts project and program plans as re