Guest Services - Splash Lagoon

SUMMARY The Guest Services Attendant provides information and admissions to guests visiting Splash Lagoon. This role is essential in multiple areas of the water park operations, and the Attendant is a front-runner employee when it comes to delivering exceptional guest service. ESSENTIAL DUTIES AND RESPONSIBILITIES The following tasks are essential to the role and may include, but are not limited to: 1. Sell passes and collect fees from customers. 2. Provide information about the park's facilities, entertainment options, and rules and regulations. 3. Record details of repair activities and ride shutdown information. 4. Handle guest satisfaction surveys and address complaints. 5. Announce or describe amusement park attractions to entice guests to participate in activities and games. 6. Distribute and ensure proper sizing of life jackets for patrons. 7. Provide excellent customer service in person and over the phone. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following knowledge, skills, and abilities are required: 1. Ability to operate equipment safely and properly. 2. Ability to work independently with minimal supervision. 3. Strong communication skills with the public, guests, and team members. 4. Emotional stability and sound judgment, especially in adverse situations, following facility policies. 5. Firm, fair, consistent, and courteous in order to gain respect and cooperation from the public and employees. 6. Positive attitude and ability to collaborate effectively in a team environment. 7. Proficient verbal communication skills. 8. Ability to use and maintain supplied equipment. 9. Independent judgment in determining work methods and procedures. ADDITIONAL RESPONSIBILITIES 1. Maintain a safe and pleasant environment for pool patrons. 2. Assist in maintaining high levels of customer service (Aloha Spirit). 3. Perform other tasks or related duties as assigned by facility management when necessary. 4. Wear approved uniforms and any necessary job-related safety equipment during shifts. 5. Be subject to both pre-employment and random drug/alcohol screening during employment. PHYSICAL DEMANDS The physical demands listed here are representative of what must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Job Title: Guest Services Attendant Property: Splash Lagoon Department: Guest Services Reports To: Guest Services Manager FLSA Status: Hourly, Non-Exempt Prepared By: HR Date: 3/31/2025 1. Ability to stand or sit for extended periods. 2. Ability to bend, squat, kneel, reach, stretch, and climb without difficulty. 3. Ability to work effectively at different heights. 4. Ability to work in tiring or uncomfortable positions for long durations. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. 1. Ability to work well in a team environment, both as a team member and leader. 2. Must work in environmental conditions including, but not limited to: o Wet and humid environments. o Indoor conditions with up to 90% humidity and temperatures ranging from 70F to 120F. 3. Possible exposure to chemicals, fumes, dirt, caustic chemicals, acids, odors, waste, and dust. 4. Uniformed position. Qualified candidates may apply by clicking, "Apply Now". Next, submit your resume. You may complete a cover letter on the following screen. You must contact the employer via one of the methods listed on the screen after clicking "Apply for this job". Please be su e to identify PA CareerLink as your referral source.