Domestic Operations Agent

Company Description

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Summary Description: Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the TRANSCON Department Tasks and Duties:

• Ensure smooth and timely freight process flow

• Ensure accurate and timely data entry into our operational system

• Track and trace Transcon files and reporting

• Use export Transcon Workflow on daily basis

• Ensure accurate and timely client and vendors billing

• Ensure delivery of freight and timely clearance when applicable

• Interact with our customers in arranging their Transcon shipments, meeting customer service standards

• Contribute to maintain good relationships with suppliers

• Meet compliance at all times to regulations internal and external in accordance with government regulations

• Understand department process flow, and looking for best practices to improve operational efficiency and productivity

• Ensure all customers' standard operating procedures are in place and updated in the DLSOPs

• Meet KPI standards in accordance with the Company’s procedures

• Network communications, timely responses to emails and requests (internal and external)

• Escalation of problems to management when necessary

• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride

• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Qualifications

Knowledge:

• Expeditors’ Company Policies and Procedures

• Basic local regulatory knowledge for compliance

• Global Logistics Industry knowledge

• Hazardous materials certification (preferred)

Skills:

• Proactive, strong organizational skills.

• Good computer skills (Excel, Word)

• Fluent in English

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Behaviors:

• Positive and willing to help attitude

Additional Information

Expected Salary: $26-$29/hour Eligible for bonus Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.