Patient Scheduling & Support Specialist

Description

Training for this position will be on-site in Mankato MN. Once fully trained, candidate has the option of working on-site at the Wickersham Clinic, hybrid, or working from home. Must live within 100 miles of Mankato MN.Full-time, 80 hours/pay periodMonday-Friday between 8:00 am - 5:00 pm

This position is responsible for answering all incoming calls to the main clinic number, directing calls to the correct department, and scheduling appointments for patients within the family practice or internal medicine departments. This job function includes telephone encounters with patients, receptionist and clinical staff and accessing the practice management software to input patient appointment details based on the healthcare provider’s protocol.

Required:

• High school diploma or equivalent;

• Experience working with the public;

• Ability to maintain composure when confronted with fast-paced and stressful situations, including high volume of incoming calls;

• Ability to communicate effectively;

• Customer service experience;

• Excellent telephone communications and typing skills;

• Dedication to patient satisfaction;

• Ability to maintain a professional attitude;

• Medical terminology is helpful;

• Ability to work in a team oriented environment.

Preferred:

• Knowledge of medical terminology is preferred.

Employment is contingent on successful completion of drug screen, health assessment, and background check.

Benefits & Compensation:

Base Pay Range: $17.15-$23.95, initial pay based on relevant work experience.

Our clinic environment offers primarily daytime, weekday schedules, helping employees maintain consistency in their daily routines. All employees scheduled 60-80 hours per pay period are eligible for full benefits.

• Health Insurance - all care received at the Mankato Clinic for employees and family members on the plan is covered at 100% after a $40 copay.

• Dental Insurance

• Paid Time Off

• Paid Holidays

• Paid Bereavement Leave

• Life Insurance/AD&D

• Long Term Care Insurance

• Generous 401(k)/Profit Sharing Plan

• Education Assistance and Scholarship opportunities

• Employee Success Sharing Bonus Program

• Credit towards Mankato Clinic Apparel

• Volunteer Program that supports the non-profits that matter to you!

• Wellness Program

• Employee Appreciation Events

Visit http://www.mankatoclinic.com/competitive-benefits-package to view all benefits.

About Us

Patients are at the heart of all we do at the Mankato Clinic. We respect our patients and each other. And we work together as a team to provide compassionate, high quality care and an awesome patient experience.

The Mankato Clinic is locally owned by our physicians who are committed to the health of this region. We offer primary and specialty care with over 200 providers and approximately 650 employees located across 12 sites in four communities, including Mankato, North Mankato, St. Peter, and Mapleton. We value each and every member of our staff, empower employees to make decisions and promote honest and open communication.

We believe diversity builds a stronger community where all people can thrive. Mankato Clinic promotes an inclusive environment where people feel they belong.

We are an Equal Opportunity Employer and select individuals best matched for the job based upon job-related qualifications regardless of age, race, gender, color, religion, creed, sexual orientation, disability, veteran status, national origin, marital status, familial status, status with regard to public assistance, or any other status or characteristic protected by law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.