TDI - DWC - Business Process - Program Specialist

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRS\_HRAM\_FL.HRS\_CG\_SEARCH\_FL.GBL?Page=HRS\_APP\_JBPST\_FLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=107308andPostingSeq=1Agency InformationDo you have a passion for public state service and enjoy making a difference? Do not miss out on this opportunity. The Texas Department of Insurance, Division of Workers Compensation (DWC) is hiring! DWC administers and operates the Texas workers compensation system. DWC regulates the workers compensation system, settles disputes, provides customer service, promotes workplace safety, and ensures compliance with state laws. DWC has 20 offices across the state of Texas, with the headquarters located in the Capitol Complex, in the Barbara Jordan Building at 1601 Congress Avenue in Austin, near the Texas Capitol.Benefits of working at TDI:Flexible work schedules.Work-life-balance.96 hours of accrued vacation a year.96 hours of accrued sick leave a year.20+ holidays every year.Career advancement opportunities.Free parking. 401(k) and 457 Programs. State of Texas retirement plan with a lifetime annuity through the Employee Retirement System of Texas (ERS).Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents. Optional benefits like dental, vision, life insurance, and many more.Qualified employer for the Federal Public Service Loan Forgiveness Program.Some benefits for part-time employees are earned proportionately to the hours worked.Before you apply:TDI does not sponsor or assume sponsorship of an employment visa.Learn about our selection process, our military employment preference, licensing, and credential requirements.Job DescriptionProgram Specialist V (Program Specialist) Performs advanced (senior-level) consultative services and technical assistance work. Work involves planning, developing, and improving business processes through automation and best practices. Participates in major agency technical projects to replace Legacy systems and provides consultative services to Legacy project teams. May lead others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.Essential Job DutiesThis position:Participates in legacy systems replacement projects. Expert in determining and implementing best practices. Identifies automation opportunities and ensures that technology solutions align with business objectives.Performs a variety of technical, training, research, planning, policy, program assessment, and administrative activities for Business Process. May develop program policies, procedures, standards, and manuals in accordance with automation objectives and goals. May serve as a lead worker providing direction to others.Performs other duties as assigned. Minimum QualificationsThis position requires: Graduation from an accredited four-year college or university with major course work in business administration, public administration, computer science, management information systems, or a related field is preferred. Five years of work experience supporting technical, operational, or project-related activities, including contributing to workflow enhancements, automation efforts, or the application of established best practices.Regular work attendance. Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis. Travel may be required for up to 5% of the time. If travel is 10% or more, you must maintain a state of Texas Drivers License.Additional job details: The interview will include a critical thinking test.Knowledge/Skills/AbilitiesThis position requires demonstrated knowledge of:State laws, rules, procedures, and regulations relevant to job requirements.Evaluating processes to identify tasks that are good candidates for automation.Validating business req irements.Testing and verifying systems functionality.This position requires demonstrated skill in:Problem solving and critical thinking.Using Microsoft Office software applications, including Word, Excel, Outlook, and SharePoint.Using personal computers sufficient to enter and extract data from related systems and programs such as Centralized Accounting Payroll and Personnel (CAPPS) and other systems required to perform the job.Gathering, assembling, correlating, and analyzing facts; to devise solutions to problems; and to serve as a lead worker.Analyzing and evaluating complex information technology applications, policies, and issues. Developing creative and workable solutions to complex problems and issues. This position requires the demonstrated ability to:Communicate and work effectively with a wide range of people with varied skills, knowledge, and backgrounds.Maintain the confidentiality of sensitive information.Analyze and solve work-related problems and work independently on a variety of administrative work and technical assignments.Manage and coordinate multiple tasks and priorities to meet necessary deadlines.Work both independently and as a team player.Analyze and interpret technical information including regulations, policies, and automation system documentation/specifications. Communicate in writing. Translate user/business needs into a technical style. Communicate technical instructions to system users. Analyze, evaluate, and integrate business rules into system requirements. Exercise sound judgment in making critical decisions. Military/Veteran InformationMilitary Employment PreferenceGet help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Redact personal or sensitive information from all attachments.To receive a military employment preference, you must submit the following documents, as applicable, with your application. See Military Employment Pre