Technical Support ll

Technical Specialist II Closes: Aug 13, 2026 - 11:59 PM EDT Job Description: GENERAL STATEMENT OF RESPONSIBILITIES: Install, configure, troubleshoot, repair, & replace hardware & install software for computers. Assist in image deployment. Provide support for Help Desk, as needed. Work closely with other staff in Information Technology as part of a larger support effort for assistance to faculty & staff. Assist in inventory & disposal of hardware projects, as needed. Assist the Audiovisual Equipment Technician with A/V related work & act as back-up for this position, as needed. Provide Tier 2 support, technical assistance, & advice to clients & other users. Field telephone calls & email messages from clients who are seeking guidance on technical problems. Assess users' issues & map out solutions to resolve those issues. Provide ongoing training for instructors & Help Desk staff in the use of computer software & hardware. Log & update tickets in Help Desk software. Attend training courses to maintain technical skills, as needed. Assist/support other members of the IT Department with their projects & responsibilities. Perform other duties, as assigned. Requirements: MINIMUM QUALIFICATIONS: Associate degree &/or Technical School Certification. Excellent hardware & software troubleshooting skills. Proficiency with latest Windows operating systems. Unrestricted authorization to work in the United States. ADDITIONAL PREFERRED QUALIFICATIONS: Ability to train, schedule, & motivate others. Knowledge of desktop computer repair problems. Experience troubleshooting local area networks. Effective interpersonal skills, including the ability to work with people with all levels of information technology expertise in all employment classifications & organizational levels. Ability to clearly document problems & solutions. Equivalency Statement Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background & experience has prepared them with the equivalent combination of education, training, & experience required for the responsibilities of this position. Additional Information: COMPENSATION: $1134.45/week; 37.5 hours/week; Grade 16, Step I. AFSCME Unit Position that includes participation in a comprehensive employee benefits program. Candidates may qualify for placement above entry-level salary if currently employed in the state system. A copy of the full State specifications for Technical Specialist II is available at the Mass Department of Higher Education APPLICATION DEADLINE: August 13, 2026 Appointment subject to SORI (Sex Offender Registry Information), publicly accessible Massachusetts CORI (Criminal Offender Record Information) & national background checks. **ALL APPLICATION MATERIALS MUST BE SUBMITTED ELECTRONICALLY IN ORDER TO BE CONSIDERED.** Begin the online application process by going to the APPLY NOW link. During the process you will be given an opportunity to upload required documents: a cover letter addressing how you meet the minimum requirements of the position & resume (failure to submit requested documents may result in disqualification). Please note that finalist candidates will be asked to provide three current professional letters of reference & transcripts.