Quality Manager

Are you ready to join a company that values tradition, innovation, and excellence? At Midstate Spring, we are proud to be the last great American Springmaker, crafting precision springs since 1939. Our fully climate-controlled facility in Syracuse offers a comfortable work environment year-round. We provide comprehensive training, career growth opportunities, and a collaborative team atmosphere. If you are passionate about quality, engineering, customer communication, and making a tangible impact, Midstate Spring could be the perfect place for you.Job SummaryThe Quality Manager is responsible for leading Midstate Springs Quality Department and serving as a key technical communication link between customers, engineering, production, customer service, and internal quality personnel. This role requires a strong product engineering mindset, hands-on technical knowledge, and the ability to clearly interpret and communicate customer requirements, prints, specifications, nonconformances, corrective actions, product performance concerns, and quality documentation.The Quality Manager is responsible for the day-to-day operation and effectiveness of the Quality Department, including inspection priorities, internal and external quality issues, corrective actions, Quality Management System requirements, ISO 9001:2015 audit readiness, Quality KPI reporting, and Cost of Quality performance.Duties/ResponsibilitiesQuality Department Leadership: * Lead the Quality Department, including scheduling work, assigning priorities, managing performance, supporting employee development, and resolving day-to-day department issues. * Oversee first piece inspections, in-process audits, final inspections, sorting activities, and other quality checks necessary to verify conformance to customer requirements. * Ensure inspection personnel are properly trained on customer requirements, inspection methods, documentation expectations, and quality standards. * Maintain and improve systems for documenting, tracking, and resolving internal and external quality issues. * Maintain the effectiveness of the Quality Management System and ensure ongoing compliance with ISO 9001:2015 requirements. * Help determine when product should be accepted, rejected, sorted, reworked, or escalated for further review. * Maintain housekeeping standards within the quality work area. * Perform other duties as assigned.Customer Communication and Product Engineering Support: * Serve as a primary customer-facing contact for product quality issues, including complaints, nonconformances, corrective actions, requests for information, and quality-related technical concerns. * Communicate quality issues to customers in a clear, professional, timely, and technically accurate manner. * Interpret customer prints, specifications, purchase order requirements, and quality expectations to determine product requirements and appropriate inspection or control methods. * Work closely with engineering, production, customer service, and management to evaluate customer requirements and resolve product-related quality concerns. * Assist customers and internal teams in reviewing product designs, spring requirements, tolerances, manufacturability concerns, inspection criteria, and quality expectations. * Review customer drawings for completeness, accuracy, and clarity, and communicate concerns or questions to the appropriate internal or external contacts. * Coordinate with customers regarding returned product, rejected material, sorting requirements, replacement product, credit requests, and containment actions. * Complete customer compliance requests, surveys, quality questionnaires, corrective action responses, and related documentation as needed.Quality Improvement and Corrective Action: * Support the development, review, and maintenance of shop prints, inspection criteria, control plans, and quality documentation based on customer specifications and pro