Catholic Charities of the Diocese of Albany logo

Long Term Care Ombudsman Program Advocate

Catholic Charities of the Diocese of Albany

Schenectady, NYFull-time$25/hrSeen 1w agoSeen in employer's feed 5 days ago

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At a glance

Compensation
$25/hr
Location
Schenectady, NY
Schedule
Full-time
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

Associate's degree

Job overview

The Long Term Care Ombudsman Program Advocate responds to resident concerns, advocates for resident rights, and visits long-term care facilities to address individual and systemic issues. The role includes completing New York State certification training, meeting with facility staff, protecting confidential information, and participating in public education and awareness activities. The schedule is Monday through Friday, 8:30 a.m. to 4:00 p.m., for 35 hours per week.

Skills & qualifications

RequiredNice to have

Skills

Resident AdvocacyComplaint ResolutionPerson-Centered AdvocacyLong-Term Care Facility VisitsPublic Speaking

Qualifications

Associate's Degree in Human Services or Related Field3+ Years Diverse Population ExperienceLong-Term Care Facility Visit Experience

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Paid Time Off

Full job description

NonManager

Schenectady, NY, US

Requisition ID: 2069

Salary: $25.00 Hourly

Are you Ready to Launch Your Career?

Join us in our mission as a Long Term Care Ombudsman Program Advocate at Catholic Charities of Tri-County Services.

Imagine yourself as part of an organization with a profound commitment to making a positive impact. When you choose Catholic Charities, you step into a world of endless opportunities, where your efforts collectively contribute to a brighter community. We consider it a privilege to make a meaningful difference, and we love what we do.

As the Long Term Care Ombudsman Program Advocate , you will play a pivotal role in individuals' lives, making a significant impact through:

  • Responds to resident issues and concerns by phone, email and in-person visit to residents at the facilities in which they reside.

  • Advocates for the upholding of resident rights including addressing resident dissatisfaction or complaints, using a person centered and directed manner, and the avoidance of elder abuse, mistreatment and neglect.

  • Conducts in-person routine and complaint related visits to long-term care facilities and initiates ombudsman or multi resident complaint to address systemic issues as needed.

  • Completes New York State mandated 36-hour certification training and post certification attends periodic in service meetings to acquire minimum hours of annual continuing education.

  • Meets with facility administrators and other staff to resolve resident concerns and complaints, as necessary within assigned service area.

  • Assures that any files maintained by the Ombudsman Program are disclosed only at the discretion of the State Long Term Care Ombudsman, and that the identity of any complainant or resident of a long-term care facility is not disclosed unless as specified by law.

  • Participates in an ongoing program of education and public awareness to address systematic problems and elder abuse as well as the program’s need to recruit Ombudsman volunteers.

  • Presents the program’s services in public forums, such as speaking engagements, agency fairs, as assigned by Program Director.

Long Term Care Ombudsman Program Advocate Salary: $ 25.00

Long Term Care Ombudsman Program Advocate Schedule: Mon-Fri 8:30AM - 4:00PM (35 hours/week)

Qualifications:

  • Associate's Degree in Human Services or a related field

  • 3 - 5 years of experience working with a diverse population

  • Previous experience with Long-term care facility visits

We value work-life balance and offer some stellar benefits:

  • For benefit-eligible positions:

  • Health/Dental/Vision/Life Insurance

  • Retirement planning options

  • Generous Time Off (as an eligible employee, you will accrue up to 23 days off in your first year, based on your standard work day)

  • Click here for our Benefits Brochure (https://sway.cloud.microsoft/56EYIEWbnHBeFgsB?ref=Link)

  • A collaborative work environment

  • Employee Assistance Program

  • Employee Discounts (movie tickets, hotels, flights, amusement parks, etc.)

  • Exciting referral bonuses

  • Ongoing training and development

  • Recognition and Awards

  • Career Growth

  • A collaborative team culture

Catholic Charities is proud to be an Equal Opportunity Employer, fostering a workplace where every individual can shine their brightest.

Applicants have rights under Federal Employment Law:

Family and Medical Leave Act (FMLA) (https://www.dol.gov/agencies/whd/fmla)

Equal Employment Opportunity (EEO) Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf)

Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act)

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