Manager, Outpatient Pharmacy Operations

OVERVIEW Are you a passionate pharmacy leader ready to make a difference? Join our team and lead a dynamic retail pharmacy operation focused on exceptional patient care, outstanding customer service, and operational excellence. In this rewarding role, you’ll empower and develop staff, oversee financial performance and daily operations, ensure regulatory compliance, and help drive new business opportunities.

SCHEDULE: 40-hours per week SHIFT: Days, Monday to Friday

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide operational leadership and oversight for 11 community pharmacy locations across Wisconsin and Illinois, including telepharmacy operations, ensuring safe, efficient, and patient-centered pharmacy services.
• Lead, mentor, and support pharmacy supervisors and staff, establishing clear performance expectations and fostering a culture of accountability, collaboration, professional development, and continuous improvement.
• Develop and execute a strategic vision for outpatient pharmacy services, identifying opportunities to improve workflows, expand patient access, enhance operational efficiency, and support continued growth, including mail-order and Meds-to-Beds services.
• Partner with the 340B program team and pharmacy supervisors to support compliant program operations, optimize eligible prescription capture, and identify opportunities to improve financial performance.
• Collaborate with ambulatory clinical pharmacy teams, specialty pharmacy services, clinic leadership, and hospital departments to improve coordination of care, streamline prescription workflows, and enhance the patient experience.
• Oversee operational and financial performance, including budgeting, labor management, inventory optimization, regulatory compliance, medication safety, and key performance indicators to drive accountability and continuous improvement.

CULTURE OF EXCELLENCE BEHAVIORAL EXPECTATIONS To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

EDUCATION AND EXPERIENCE Graduate of an accredited school of pharmacy. Minimum of 3 years of retail pharmacy experience as a practicing pharmacist.

CERTIFICATION AND LICENSURE Licensed or eligible for licensure to practice pharmacy in the State of Wisconsin and the State of Illinois.

SKILLS AND ABILITIES

• Computer experience
• Strong accuracy skills

SPECIAL PHYSICAL DEMANDS The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this Job, the employee is regularly required to stand and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus

LEVEL OF SUPERVISION Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; employee adherence to annual education and certification requirements

SUPERVISES Directly supervises Pharmacy technicians. Indirectly supervises Pharmacists. Supervisory responsibilities are conducted in accordance with directives of management, the organization's policies, and applicable laws.

PAY RANGE:

$137,774.07 - $220,438.51 Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

• Medical, Dental, Vision

• Life & Disability Insurance

• FSA/HSA Options

• Generous, accruing paid time off

• Paid Parental and caregiver leave

• Career advancement and educational opportunities

• Tuition and certification reimbursement

• Certification Reimbursement

• Well-being Programs

• Employee Discounts

• On-Demand Pay

• Financial Education

• Annual recognition/awards events

• Partner appreciation days

• Family entertainment/attractions discount

• Community service/improvement opportunities

Click here for more details regarding Mercyhealth Careers Benefit Information.

At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• #1 in the nation on AARP's Best Employers for Workers Over 50

• One of Working Mother magazine's 100 Best Companies for Working Mothers

• A Top 50 Company and Top 10 Nonprofit for Executive Women