Senior People Insights Consultant

San Antonio Home Office I

Charlotte, NC - CENTS

Plano Legacy

Full time

R0121993

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

The Senior People Insights Consultant serves as a strategic workforce analytics and consulting partner, translating complex workforce data into actionable insights that inform business strategy and talent decisions. This role partners closely with senior leaders, HR centers of excellence, and cross-functional stakeholders to prioritize high impact analytics, interpret insights, and deliver clear and compelling narratives that enable effective decision-making. The position combines strong analytical expertise with business consulting and storytelling skills to influence decisions at all levels of the organization.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance is not available.

What You’ll Do:

• Synthesize quantitative and qualitative workforce data and translate analytical findings into actionable recommendations that support engagement, retention, performance, and organizational effectiveness.

• Partner with HR and business stakeholders to understand key business questions, prioritize initiatives and define insight needs.

• Facilitate discussions and presentations with HR and business leaders to build understanding, alignment, and readiness to act.

• Collaborate closely with People Analytics team to guide analytical requirements, ensure relevance, and validate outputs.

• Identify emerging workforce trends, risks, and opportunities across listening channels and workforce data to surface meaningful insights.

• Communicate insights through storytelling, tailored presentations, dashboards, and facilitated discussions.

• Stay informed on employee listening, people analytics, and workforce trends to strengthen consultation and recommendations.

• Leverage AI/GenAI tools to enhance data synthesis, insight generation, and communication by automating initial analysis, generating draft narratives, enabling interactive data exploration, and assisting in the creation of personalized stakeholder communications.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree; OR 4 of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in analytics, consulting, insights, strategy, organizational development, business operations, or a related field.

• Excellent communication, storytelling, and facilitation skills, with experience presenting to leaders or key stakeholders.

• Strong analytical and problem-solving skills with the ability to interpret quantitative and qualitative data.

• Demonstrated ability to translate data into clear insights and actionable business recommendations.

• Proficiency with common analytical and visualization tools (e.g., Excel, Power BI/Tableau); familiarity with SQL or survey platforms a plus.

• Strong collaboration and relationship-building skills, with the ability to influence across functions.

• Ability to handle sensitive information with discretion and sound judgment.

Preferred Experience:

• Experience providing strategic consulting services within a large, complex organization, including partnering with senior leaders and HR business partners, HR stakeholders, and cross-functional teams

• Demonstrated strategic mindset with the ability to assess and prioritize business requests, challenge assumptions constructively, and recommend solutions that align with organizational goals, business value, and analytical rigor

• Exceptional written, verbal, and presentation communication skills, with the ability to deliver compelling narratives tailored to audiences

• Experience as a data analyst or consultant within a People Analytics function

• Master's degree in Analytics, Industrial/Organizational Psychology, Human Resources, Business Administration, or related discipline

Compensation range: The salary range for this position is: $103,450 - $197,730

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.