Manager I (Compliance, Operations, Risk & Safety)

Overview

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Manages, directs, and supervises staff and implements policies and tactical plans relative to risk management for an assigned areas of risk. Manages one or more processes relative to the identification, analysis, control or management of the assigned risk areas and may apply specific direct expertise personally. Provides support to peer operational management on detailed treatment of cases or specific areas of risk. May participate in various cross-functional committees having a focus on specific risks. Manages professionals and/or leaders and is accountable for the performance and results of a team. Decisions are guided by policies, resources and business plan. Develop, manage and guide execution of operational initiatives to achieve tactical objectives.

Responsibilities

• Conceptualize and implement tools, methods, and programs to identify and mitigate operational and regulatory risks, manage risk exposure, and ensure best practices and compliance with regulations and policies

• Oversee functional and operational reviews, root cause analysis, analysis of existing business risk and the design and implementation of internal controls

• Develop and implement Key Risk Indicators (KRI) to detect and monitor risk exposure

• Oversee the identification and remediation of control deficiencies, conduct quality control reviews, develop solutions to strengthen controls, and oversee corrective actions to aid management decisions and mitigate operational and regulatory risks

• Communicate quality assurance procedures, existing protocols, and effective controls

• Evaluate the adequacy of corrective action taken on past reviews and reports on the status of approved recommendations

• Partner with management and key staff from other business units to identify processes, study and investigate operational risk issues, and develop solutions

• Ensure understanding and implementation of new operational risk policies and procedures

• Develop and translate strategy and goals into branch objectives, plans, and actions

Qualifications

• Broad knowledge of applicable federal and state laws, rules and regulations

• Broad knowledge of banking/financial industry trends, products and services

• Broad knowledge of debit and/or credit card fraud issues, patterns and processes

• Experience leading and managing an analytics operation, preferably in a large financial institution, including operational and regulatory risk controls

• Experience demonstrating thought-leadership, initiative-taking, decision making and creativity solving business problems

• Experience managing multiple priorities independently and/or in a team environment to achieve goals

• Broad knowledge of regulatory and industry standards impacting financial and debit/credit card products debit/credit card fraud detection, analytics, trends, programs and industry regulations

• Experience analyzing data to identify red flags for operational risks

• Experience supervising and leading employees

• Experience working with all levels of staff, management, stakeholders, vendors

• Bachelor’s Degree in Business Administration, Auditing, or related field or equivalent combination of training, education and experience

Desired Qualifications

• Master’s Degree in related field or equivalent combination of training, education and experience

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 820 Follin Lane, Vienna, VA 22180

• 5510 Heritage Oaks Drive, Pensacola, FL 32526

• 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE 100 Best Companies to Work For® 2026

• Yello and WayUp Top 100 Internship Programs 2025

• Computerworld® Best Places to Work in IT 2026

• Most Loved Workplace – America’s Top Most Loved Workplaces® 2025

• 2025 PEOPLE® Companies That Care

• Newsweek Most Trustworthy Companies in America 2026

• Military Times 2025 Best for Vets Employers

• Forbes® 2026 America's Best Large Employers

• Forbes® 2025 America's Best Employers for New Grads

• Forbes® 2025 America's Best Employers for Tech Workers

• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

• Military.com Top Military Spouse Employers 2025

• 2026 Handshake Early Talent Award

• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page (https://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/nfcu/pages/employee-benefits) of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 33439