Support Engineer IIExt AMZ9675564
NEW YORK, NYFull-time$151–184K/yrSeen 2w agoSeen in employer's feed 1 day ago
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Job overview
Amazon.com Services LLC seeks a Support Engineer II-Ext in New York to resolve customer product-usage challenges and defects and provide advanced technical support for its programmatic advertising ecosystem. The role develops tools and mechanisms, automates procedures, and creates documentation and dashboards to scale service quality. It also serves as an escalation point for complex cross-organizational issues.
Skills & qualifications
Skills
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Benefits
Full job description
MULTIPLE POSITIONS AVAILABLEEmployer: AMAZON.COM SERVICES LLCOffered Position: Support Engineer II-ExtJob Location: New York, New YorkJob Number: AMZ9675564 Position Responsibilities:Own and resolve customer raised product related usage challenges and defects. Design and build proactively identified tools and mechanisms. Provide advanced and proactive support by utilizing deep technical expertise and advanced problem-solving for critical programmatic advertising ecosystem via specialized technical solutions to our customers. Automate standard procedures through scripting and data APIs to analyze high-volume transaction data, Develop standard operating procedures (SOPs) and internal dashboards to scale service quality. Serve as an escalation point, owning resolution of the most complex, cross organizational issues.Position Requirements:Bachelors degree or foreign equivalent degree in Information Technology, Computer Science, Engineering, or a related field and three years of experience in the job offered, as a Support Engineer, or a related occupation. Must have one year of experience in the following skill(s): (1) experience in demand or supply-side programmatic advertising; (2) experience with Amazon Quicksight and Tableau business intelligence and analytics tools; (3) experience with scripting and programming in languages including Python, JS, Type Script or Java; (4) working with diverse data formats to extract and analyze information including JSON and log files; and (5) creating technical troubleshooting documentation and standard operating procedure (SOP) documents.Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Gender / Disability / Veteran / Gender Identity / Sexual Orientation.40 hours / week, 8:00am-5:00pm, Salary Range: $150,550/year to $183,900/year. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:https://www.aboutamazon.com/workplace/employee-benefits. Apply online search using Job Number: www.amazon.jobs.
How this job compares
Set against the 610 open Support Engineer jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This posting$151–184K/yr
- New York median$120–146K/yr21 salary ranges
- US median$84–145K/yr217 salary ranges
This range's midpoint, $167K, is 24% above the New York median midpoint ($135K) — in the top quarter of Support Engineer salary ranges in New York.
- Openings
- Olive Jobs lists 34 open Support Engineer jobs in New York and 610 across the US. 5% of them nationwide are listed as remote or flexible.
- Experience
- This posting asks for at least 3 years of experience; Support Engineer postings that state a minimum ask for 3 years at the median (398 postings).
- Education
- This posting asks for a bachelor's degree; 115 of the 610 open Support Engineer jobs (19%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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