Mobility Outreach & Coordination Specialist

GENERAL PURPOSE The Mobility Outreach & Coordination Specialist plays a leadership role in building, expanding, and sustaining coordinated transportation services for older adults, people with disabilities, and low-income residents across Box Elder, Cache, and Rich Counties. This position performs core mobility and travel training functions while leading the development and ongoing operation of volunteer programs, community partnerships, and regional outreach efforts. This is a hands-on, community-facing role requiring initiative, organization, and strong relationship-building skills. ** **SUPERVISION Reports to: Mobility Manager Works with: Regional Coordination Council, transit and human service providers, volunteers, and partner organizations. Supervises: Volunteers and project-based support staff as assigned. ** **ESSENTIAL DUTIES AND RESPONSIBILITIES This is an illustrative list, not an exhaustive one of the functions and tasks to be performed by the individual in this position. Management reserves the right to add or change duties at any time to fulfill contract obligations. 1. Mobility Services & Travel Training - Provide direct mobility assistance and travel training to older adults and individuals with disabilities. - Educate the public on public transit, volunteer transportation, and alternative mobility options. - Design, host, and deliver travel training events in person and online. - Serve as a regional point of contact for transportation information, referrals, and trip planning. - Respond to phone, email, and in-person requests for mobility support. - Support the implementation and use of transportation software, trip-tracking systems, and digital tools. - Maintain accurate client, trip, and activity records for reporting and compliance. 2. Volunteer Programs - Develop and maintain two volunteer programs: mobility management volunteers and volunteer drivers. - Recruit, onboard, train, and support volunteers. - Maintain volunteer driver eligibility, documentation, and scheduling. - Coordinate volunteer-provided trips when no other transportation option is available. - Implement volunteer retention, recognition, and ongoing engagement strategies. - Track and report volunteer hours, trips, and program outcomes. 3. Community Outreach & Engagement - Lead community outreach and public education related to transportation access and mobility resources. - Create and maintain social media accounts, the mobility website, newsletters, and other resource platforms. - Build and sustain partnerships with human service agencies, community organizations, and local governments. - Conduct outreach to underserved populations, with a focus on seniors and individuals with disabilities. - Support digital surveys, travel training tools, and community data collection. - Represent BRAG at community meetings, events, and partner sites. - Track outreach activities and outcomes for performance reporting. 4. Coordination & Regional Planning Support - Support statewide and regional coordination efforts related to mobility and transportation access. - Assist with coordinated transportation planning, feasibility studies, and pilot projects. - Support grant applications, project documentation, and required reporting. - Identify service gaps and support the development of implementation strategies to address regional mobility needs. ** ** MINIMUM REQUIREMENTS 1. - A high school diploma or equivalent is required. - A bachelor's degree in transportation planning, public administration, social work, community development, public health, nonprofit management, or a related field is required, or an equivalent combination of education, training, and professional experience. 2. Necessary Knowledge and Skills 3. - Knowledge of community-based transportation, human services, and mobility programs serving older adults, individuals with disabilities, and other underserved populations - Basic understanding of transportation needs and barriers faced by seniors, people with disabilities, and low-income or marginalized populations - Cultural competency and the ability to work effectively with diverse populations - Strong interpersonal, customer service, and conflict-resolution skills when working with the public - Ability to conduct community outreach, public education, and presentations - Strong written and verbal communication skills, including the ability to communicate clearly and accurately in writing and in public meetings - Ability to coordinate services and build partnerships across multiple agencies, organizations, and jurisdictions - Experience recruiting, training, scheduling, and retaining volunteers - Sound judgment, initiative, and the ability to work independently - Ability to organize, prioritize, and manage multiple projects and deadlines with minimal supervision - Ability to work flexible hours, including occasional evenings and weekends, to support community events and outreach activities - Experience with data tracking, recordkeeping, and performance reporting - Proficiency with common computer applications, including email, spreadsheets, databases, and online platforms - Experience managing social media and other outreach tools - Ability to learn and use transportation software, scheduling systems, and digital tools - Valid driver's license and ability to travel throughout the service area - Spanish language skills preferred but not required ** ** SELECTION GUIDELINES Formal application; review and rating of relevant education and professional experience; reference and background checks; structured interview(s); and final interview with the hiring authority. Preferred competencies may include experience in community outreach, volunteer program development, human services, public-facing service delivery, transportation or mobility programs, grant-funded project work, and the use of data, technology, and digital tools to support program operations.