Manager, I.S. Operations, Fully Remote
Remote · USFull-time$7.25/hrSeen 1 day agoSeen in employer's feed 1 day ago
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Job overview
The Manager, I.S. Operations leads enterprise network operations and solution delivery, overseeing a team of networking professionals and major network initiatives. The role drives operational maturity through change management, documented procedures, implementation standards, and service metrics, while coordinating with executives, customers, vendors, and cross-functional teams. Although the posting describes a fully remote opportunity for residents of specified states, its Place of Work field says on-site.
Skills & qualifications
Skills
Qualifications
Full job description
Experience Required
None
Minimum Education Required
Bachelor's Degree
Compensation
$7.25 / hourly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
Responsibilities
The Mgr, I.S. Operations will supervise a team of technical analysts in the planning, implementation, and maintenance of technology that supports the organization's mission. This position assists reviewing industry technology, standards and best practices to create plans to ensure the technology platforms meet SLA and operation goals. This position will assist in promoting standards, developing capacity plans, roadmaps, and developing related policies and procedures. This position is expected to collaborate with I.S peers and leadership on improvement service opportunities. The position will effectively lead the IS Operations to meet service and project in accordance with defined NHC tools, processes, and best practices. High proficiency in Microsoft Office, SharePoint, network, storage and OS's.
Key Accountabilities:
Provides leadership for Norton Healthcare's enterprise network operations and solution delivery teams supporting Campus LAN/WAN, enterprise wireless, data center networking, network-related projects, connectivity services, and infrastructure lifecycle activities across a 24O7 healthcare environment.
Leads and develops a team of approximately 8-12 networking professionals, with responsibility for workload prioritization, resource allocation, coaching, accountability, service delivery, and execution of multiple concurrent network initiatives.
Provides management oversight for major network maintenance and modernization efforts, including Cisco-to-Aruba migrations, SD-WAN deployments, enterprise code upgrades, security remediation, lifecycle replacements, and other network-led infrastructure initiatives.
Drives increased operational maturity through rigorous Change Management, documented MOPs and playbooks, repeatable implementation standards, ticket and backlog management, and measurable network service-performance metrics, with an emphasis on creating processes that do not depend on individual resources.
Serves as a key network service leader with responsibility for executive and customer communication, cross-functional coordination, vendor relationships, budget and capital planning, and escalation of operational or clinical risk, including participation in high-visibility and after-hours network activities when required.
This position offers a fully remote work opportunity. Employees in this role must reside in one of the following states to be considered for fully remote positions: Kentucky, Indiana, Missouri, Ohio, Tennessee, Alabama, Virginia, Mississippi, North Carolina, South Carolina
Qualifications
Required:
With a Bachelor's Degree: Five years in Information Systems
Without a Bachelor's Degree: Nine years in Information Systems
Desired:
One year in a healthcare setting; One year management
Information Technology Infrastructure Library OR Industry Recognized Technical Certification
Norton Healthcare is an Equal Opportunity Employer M/F/Disability/Veteran/S Exual Orientation/Gender Identity Equal Employment Opportunity is the Law
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
160722
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