Sr Program Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary: This job manages multiple projects, ensuring alignment with organizational goals and delivering strategic initiatives successfully. Job Description: PayPal, Inc. seeks Sr Program Manager in New York, NY

Job Duties: Lead the design, development, and implementation of intelligent, AI-driven software applications and features across PayPal’s digital ecosystem, delivering seamless and frictionless customer experiences. Leverage real-time data, behavioral analytics, and AI-driven decision-making to improve engagement, retention, and conversion. Build scalable, personalized application features that deliver real-time personalization capabilities that adapt dynamically to user context. Architect cloud-native, scalable systems that balance performance, reliability, and security while enabling rapid experimentation and innovation. Drive the adoption of personalization frameworks and tools across teams, enabling consistency, reliability, and faster product integration. Establish and execute the long-term technical strategy for the personalization platform, ensuring alignment with company-wide goals and customer-first principles. Anticipate and capitalize on emerging trends in personalization, recommendation systems, and agentic AI to maintain a competitive advantage. Make technical decisions affecting multiple teams, crossing organizational boundaries. Develop automated tests and deliver high-quality software code to production within a short development cycle in the continuous integration and delivery environment. Partner with product management to ideate solutions to business problems. Partial telecommuting permitted from within a commutable distance.

Additional Responsibilities & Preferred Qualifications:

Minimum Requirements: Bachelor’s degree, or foreign equivalent, in Business Management, Project Management, or a closely related field plus 8 years of progressively responsible experience in the job offered or a related occupation.

Special Skill Requirements:

Experience delivering enterprise-level strategic programs in complex matrixed organizations (8 years)

Experience managing large-scale cross-functional initiatives with multiple stakeholder groups (8 years)

Experience developing and implementing program governance frameworks and operating models (5 years)

Experience managing program risks, issues, dependencies, and mitigation plans (5 years)

Experience leading enterprise planning, execution, and resource management processes (5 years)

Experience developing executive-level program reporting and status communications (5 years)

Experience facilitating governance forums, steering committees, and executive decision-making processes (5 years)

Experience managing organizational transformation or change initiatives (5 years)

Experience using Agile, Waterfall, or hybrid program management methodologies (5 years)

Experience delivering programs within regulated industries, including financial services, banking, healthcare, or pharmaceutical environments (5 years)

EOE, including disability/vets.

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range: New York, NY | Salary: $217,539.00-219,500.00 per annum. 40 hours per week; M-F, 9:00 a.m. to 5:00 p.m. Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

Must be legally authorized to work in the U.S. without sponsorship.

Subsidiary: PayPal Travel Percent: 0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are: Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.