Associate General Manager

Who We Are Imprint helps the world's best brands grow the lifetime value of their customers. We started with co-branded credit cards and rebuilt them to be smarter, more rewarding, and brand-first. We partner with companies like Crate & Barrel, Rakuten, Booking.com, H-E-B, Fetch, and Shell to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. But the card is just the beginning. We combine advanced payments infrastructure, intelligent underwriting, and deep customer data to create delightful and personalized experiences for members as well as efficient and profitable relationships for our brand partners. Our robust technology and world-class operations allow us and our brand partners to offer powerful financial products without becoming a bank.

In the U.S., co-branded cards alone account for over $300 billion in annual spend, and most still run on decades-old legacy bank systems. Imprint is the modern alternative: flexible, embeddable, and built for how people actually pay today. Backed by Kleiner Perkins, Thrive Capital, Ribbit, and Khosla Ventures, we're building a world-class team to redefine how people pay and how brands grow. If you want to move fast, solve hard problems, and own real outcomes, we want to meet you.

Role Summary As a Associate General Manager, you will serve as the operational and strategic engine behind one of Imprint’s key commercial partnerships. You’ll sit on one of Imprint’s Partner Success Teams, a small cross-functional pod that brings Revenue, Marketing, and Solutions & Delivery together around a shared portfolio of partners. Working alongside your General Manager, you’ll help run the program day to day and keep the whole team moving in the same direction. This is a high-impact individual contributor role at the intersection of business performance, partner relationship management, and cross-functional execution. You’ll drive applications and contribution profit, own workstream coordination, and make sure your GM has the support and analytical clarity needed to operate at an executive level. This role calls for someone equally comfortable in the data, in the room with a partner, and in the weeds of process improvement. What Success Looks Like in the First 90 Days

• Developed a deep understanding of the business, including costs, contract unit economics, and the specific metrics that drive your assigned partnership

• Provided dedicated support to the General Manager on MBR and QBR materials with clarity and accuracy

• Built or improved at least one net-new process that strengthens commercial team operations

• Demonstrated clear understanding of the P&L impact of your partnership, with a focus on driving applications and contribution profit

• Earned trust as an organized, un-blockable operator who can flag risks, prioritize with urgency, and elevate to executive-level conversations when needed

Responsibilities

• Own day-to-day workstream coordination, system accuracy, weekly reporting, and escalation paths for your assigned partnership

• Provide analytical and operational support to the General Manager, including preparation of MBR and QBR materials

• Develop and drive solutions that account for the specific unit economics of the partnership, with a clear line of sight to P&L impact

• Identify issues within partnership data and translate findings into actionable recommendations

• Collaborate cross-functionally with Data & Risk, Legal & Compliance, Finance, Engineering & Product, and Marketing to move initiatives forward

• Define problems clearly, identify solutions, and execute with urgency in an ambiguous environment

• Build net-new processes that improve the operational efficiency and commercial outcomes of the team

• Escalate risks proactively and prioritize effectively across competing workstreams

Qualifications Required

• 3–5+ years of experience in consulting, strategy, operations, or a high-growth technology or financial services environment

• Strong analytical skills with the ability to work through complex data sets, identify root causes, and quantify P&L impact

• Clear, direct communicator who can drive conversations and hold the room at the executive level

• Highly organized with a demonstrated ability to define problems, structure solutions, and execute across multiple workstreams simultaneously

• Comfortable operating in ambiguity and making progress without complete information

• Proven track record of flagging risks early and prioritizing with urgency

Nice to Have

• Familiarity with partnership or commercial operations in a financial services or payments environment

• Experience supporting or working alongside a General Manager or senior business leader

• Exposure to unit economics modeling, contribution margin analysis, or P&L management

Perks & Benefits

• Competitive compensation and equity packages

• Leading configured work computers of your choice

• Flexible paid time off

• Fully covered, high-quality healthcare, including fully covered dependent coverage

• Additional health coverage includes access to One Medical and the option to enroll in an FSA

• 20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents

• Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity

Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.