Intake Representative - Behavioral Health
Ann Arbor, MIFull-timeSeen 2w agoSeen in employer's feed 1 day ago
Most applications go out cold — see where you stand first. No sign-up to start.
You apply on the employer's site, with no Olive account needed.
Watch jobs like this. New roles like this one near Ann Arbor, MI, by email.
Don't just apply. Show up ready.
Olive works from this exact posting.
At a glance
Olive lists jobs from US employers, including remote roles you can work from the United States.
Job overview
Trinity Health IHA Medical Group seeks a customer-focused Intake Representative to connect patients with outpatient psychiatry and counseling services. The role provides phone-based intake support, helps assign prospective patients to therapists and physicians, coordinates appointments, and assists with patient records, referrals, and outreach. The position supports the Outpatient Psychiatry and Counseling Center and requires a high school diploma or GED.
Skills & qualifications
Skills
Qualifications
Full job description
Employment Type:
Full time
Shift:
Day Shift
Description:
Intake Representative
Be the Connection Between Patients and Care!
Trinity Health IHA Medical Group is seeking a customer-focused Intake Representative to serve as a key connection between patients and their healthcare team. In this role, you will provide front line support to the Outpatient Psychiatry and Counseling Center through the performance of phone screenings, assigning prospective patients to therapists and physicians, and patient phone calls. Assists with maintenance of the intake database and monthly reports on intake activity.
What You'll Do:
-
Serve as the first point of contact for patients by phone.
-
Provides intake services to callers requesting outpatient mental health, chemical dependency or psychoeducational services.
-
Schedule, confirm, and coordinate patient appointments.
-
Answer questions, route calls appropriately, and relay messages to clinical staff.
-
Verify patient registration and insurance information.
-
Assist patients with MyChart and other patient portal support.
-
Support referrals, authorizations, and patient outreach activities.
-
Maintain accurate documentation and patient records.
-
Partner with providers and office teams to create a seamless patient experience.
General Requirements:
-
EDUCATION: High School Diploma or GED. Course work in insurance/billing, medical practice education or seminars are all preferred.
-
CREDENTIALS/LICENSURE: None
-
MINIMUM EXPERIENCE: Previous experience in a combination of patient services, medical reception, call/customer service center (medical environment) or other customer service environment.
Why Join Trinity Health IHA Medical Group?
-
Day-one benefits for eligible team members with no waiting period.
-
Opportunities for professional growth and career advancement.
-
Supportive, collaborative team environment.
-
Meaningful work helping patients navigate their healthcare journey.
-
A mission-driven organization dedicated to serving communities across Southeast Michigan.
About Us
At Trinity Health IHA Medical Group, we are committed to delivering exceptional patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and creating outstanding customer experiences, we'd love to hear from you.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran
How this job compares
Set against the 1,190 open Patient Services jobs on Olive Jobs, counted November 12, 2026.
- Pay
- This postingNot listed
- US median$58–69K/yr103 salary ranges
- US median$20–27/hr685 hourly ranges
- Openings
- Olive Jobs lists 51 open Patient Services jobs in Michigan and 1,190 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in Michigan
- Trinity Health (this employer)18 open
- University of Michigan10 open
- Henry Ford Health System6 open
- Experience
- Patient Services postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (671 postings).
- Education
- This posting asks for a high school diploma; 679 of the 1,190 open Patient Services jobs (57%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 12, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
Prepare for this role
You've read the whole posting — now see how you match it.
