LMS ADMINISTRATOR (LEVEL I)

Title: LMS ADMINISTRATOR (LEVEL I) Location: United States-Virginia-Virginia Beach Job Number: 260003ZR Job Summary: Maintain and ensure effective administration of the LMS including uploading content, ensuring accurate audience assignments, documenting processes and policies, developing reports and queries for a variety of internal and external constituents, testing and troubleshooting administrative and user technical issues. Duties and Responsibilities: Provide a full range of Learning & Organizational Development support including analysis of data, LMS support, documentation, and project/ program management. Research, compile, and analyze information and data, summarize results, and make appropriate recommendations using the research and learning tools available to different audiences including stakeholders, team members, and others. Identify resources, publish/archive classes, programs, curricula, add/delete resources, etc. Upload, publish, and test e-Learning modules to ensure proper functionality. Build training plans and push assignments and test criteria before release to ensure accurate audience assignment. May provide basic troubleshooting and resolve user issues through troubleshooting problems via phone, email, and other communication tools. May escalate technical issues as needed from identification through resolution to appropriate internal and external business partners Assist in developing and documenting processes or policies as needed to establish consistent use of the LMS including email templates, reports, dashboards, and rule-based workflows. Manages programs for associate development, ensures required documents and workflows are completed, routed, and stored as necessary. Maintain the integrity of associate training records. Understand and articulate system requirements and constraints Recommend support and improvement solutions relative to the needs of the LMS and its business impact Support system settings to capture survey metrics for online and classroom training courses in order to measure training effectiveness May assist the facilitation of virtual and/ or classroom training and other corporate learning responsibilities. Perform other related duties as assigned Qualifications: A total of four (4) years of experience consisting of the following: GENERAL EXPERIENCE - Three (3) years of responsible experience in non-routine work which enabled the applicant to gain experience in performing the tasks necessary for supporting the Learning and Organization Development function through HR and/or learning systems and project work. Communicates effectively with others, both orally and in writing. Experience interfacing with subject matter experts (SME). OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE - One (1) year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelors degree in Management, Human Resources, Education, IO Psychology, Communication, or other fields related to the position for 3 years of general experience. AND SPECIALIZED EXPERIENCE - Minimum of one (1) year of progressively responsible experience analyzing data, managing short-term projects, writing system test scripts, presenting training to an audience, or supporting HR systems such as an LMS, HRIS, or talent management system. Job: Human Resources