Automotive Service Manager

Lum's has an established foundation and a tremendous opportunity to grow its Fixed Operations business. We're looking for a proven leader who can build a consistent, productive, customer-focused service operation. Great results come from: Great people + great processes + great accountability. WHY THIS OPPORTUNITY IS UNIQUE ' Established Toyota & CDJR dual-brand operation ' Significant opportunity to grow customer-pay business and profitability ' Beautiful Oregon Coast location WHAT YOU'LL DO LEAD THE PEOPLE Recruit, retain, coach, and develop Service Advisors and Technicians. Set clear expectations, build accountability, and develop future leaders. DRIVE THE NUMBERS Own the KPIs that drive profitability, including Customer Pay ELR, hours per RO, labor sales, technician productivity and efficiency, gross profit, MPI execution, warranty/internal performance, retention, and CSI. You won't simply review the numbers. You'll use them to lead the business. BUILD THE PROCESS Create consistent service processes, reduce WIP and bottlenecks, improve Service/Parts/Technician communication, and build systems that capture missed opportunities. OWN THE CUSTOMER EXPERIENCE Lead a service experience built around trust, communication, transparency, and professionalism. The goal isn't simply to sell more work. It's to earn the customer's trust. COMPENSATION & BENEFITS $10,000 Monthly Guarantee for the First Six Months $120,000+ Annual Earning Potential Based on experience, with additional performance-based bonus opportunity. ' Health, dental, and vision insurance ' 401(k) with company participation ' PTO and holidays ' Vehicle Demo Allowance ' Holiday Savings Bonus ' Leadership development LIVE WHERE PEOPLE VACATION Warrenton sits on Oregon's northern coast, minutes from Astoria and the Pacific Ocean. Enjoy beaches, rivers, forests, fishing, boating, hiking, hunting, camping, and the quality of life that makes the Oregon Coast special. WHO WE'RE LOOKING FOR We're looking for a proven leader, not simply someone who has held the Service Manager title. You may be an experienced Service Manager ' or a strong Assistant Service Manager, Service Lane Manager, or senior Fixed Operations leader ready to take the next step. The ideal candidate: ' Has a track record of improving service performance ' Understands profitable Fixed Operations ' Coaches Advisors and Technicians effectively ' Leads through KPIs and accountability ' Is an excellent recruiter and team builder ' Brings energy, urgency, professionalism, and a builder's mindset MOST IMPORTANTLY... You're the type of leader who walks into a department and immediately thinks: 'How do we make this better?' THIS ISN'T JUST ANOTHER SERVICE MANAGER JOB. It's an opportunity to lead a team, build a culture, improve a business, and make your fingerprints visible on the results. If you're ready to be challenged, empowered, and given the opportunity to build something great, we want to hear from you. Say NO to neutral and apply to join our team today. Lum Family of Dealerships. CARS. KINDNESS. COMMUNITY.