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Student Consultant I

UNIVERSITY OF TEXAS AT AUSTIN

Austin, TXJobSeen 2 days agoSeen in employer's feed 2 days ago

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At a glance

Compensation
No compensation found
Location
Austin, TX
Work Authorization
Not specified

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Job overview

The Student Consultant I provides first-level contact, incident handling, and request fulfillment for IT and business services for the University of Texas community. The role communicates with users by phone and in writing, resolves reported problems within the scope of available expertise, and coordinates with internal support staff to ensure accurate interpretation of issues.

Skills & qualifications

RequiredNice to have

Skills

TroubleshootingWritten CommunicationVerbal Communication

Full job description

Provide first-level contact, incident handling, and request fulfillment for a variety of IT and business services for the University of Texas community through written or verbal communication through the phoneResolve as many user-reported problems as expertise permits using advanced troubleshooting skills and available tools (SOPs, knowledge base, tier 2 support, etc.) and following procedures and policies for the handling of support casesProvide accurate and timely logging of incidents, requests, and resolutions for problems in the problem management programAct as a liaison between customers and internal support staff to assure accurate problem interpretationAdditional duties vary based on incoming staff requests and departmental needs

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