Licensing Care Associate

Under limited supervision, provides support and assistance to Licensing Department to facilitate the processing of Insurance company contracting and appointment requests, as well as product and state training for our financial advisors/agents. Associate is responsible for coordinating requirements gathering on behalf of the insurance company, communicating with carriers and financial advisor/agent as necessary throughout the licensing process. Identifying issues and working to resolve favorably. Associate works closely with Licensing Specialist and other team members to ensure client satisfaction. All assigned job responsibilities and projects will be consistent with department policy guidelines and procedures.

Essential Duties and Responsibilities

• Perform review of contracting applications, appointment requests, product training and requirements

• Perform timely submission of license and appointment requests

• Input requirements into database and review for accuracy

• Respond to inquiries received regarding agent licenses and appointments

• Send follow up notices to financial advisors/agents until licensing requirements are completed

• Respond to escalated issues and requests from financial advisors

• Work with new business team on issues related to submitted business

• Communicate with insurance companies regarding submitted business or issues

• Work with financial advisor and insurance companies on escalated cases

• Monitors and works licensing mailbox for timely resolution

• Communicate with management with escalated problems as needed

• Special Projects related to Insurance Licensing Initiatives

• Performs other duties and responsibilities as assigned

Knowledge, Skills, and Abilities

Knowledge of:

• Principles, practices, and procedures of general office concepts

• Policies that govern insurance operations.

• Process flows within specific assigned functional area.

• Regulations for specific assigned functional area.

Skill in:

• Communicating detailed information provided by insurance company to clearly provide financial advisors/agents with status and course of action

• Relaying information to insurance carriers to help ensure best practices

• Identifying potential issues related to licensing

• Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.

Ability to

• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.

• Use appropriate interpersonal styles and communicate effectively, both orally and writing, with internal associates and external contacts at all levels.

• Effectively gather all relevant information in order to analyze, research, and resolve business issues in order to make decisions.

• Analyzing data to identify discrepancies.

• Problem solving.

Educational/Previous Experience Requirements

• High School diploma or equivalent with a minimum of four (4) years’ experience in the areas of annuities, life insurance, long-term care, and/or disability income products or financial services industry or customer service related field preferred.

• OR ~

• Associate’s degree (A.A.) in Finance or Business related field from a two-year college or technical school and two (2) years’ experience in the areas of annuities, life insurance, long-term care, and/or disability income products or financial services industry or customer service related field preferred.

• Bachelor’s Degree Preferred.

• OR ~

• Any equivalent combination of experience, education, and/or training approved by Human Resources.

Licenses/Certifications

• None