Annuity Care Specialist

Under general supervision, provides support and assistance to Annuity Care Department to facilitate the processing of annuity applications submitted by financial advisors/agents. Specialist is responsible for coordinating requirements gathering on behalf of the insurance company, communicating with carriers and financial advisor/agent as necessary throughout the process. Identifying issues and working to resolve favorably. Specialist works closely with Annuity Care Associate and other team members to ensure client satisfaction. All assigned job responsibilities and projects will be consistent with department policy guidelines and procedures.

Essential Duties and Responsibilities

• Perform review of annuity applications and requirements

• Perform timely entry of initial application

• Keep abreast of product changes and deadlines

• Prioritize application processing based on approaching deadlines

• Work with licensing team on issues related to submitted business

• Input requirements into database and review for accuracy

• Verify appropriate contract structure and like registration to brokerage accounts

• Submit good order applications to insurance carriers

• Send follow up notices to financial advisors/agents until processing requirements are completed

• Review and respond to various requests from financial advisors

• Communicate with insurance companies regarding submitted business or issues

• Support end of day process which may include balancing with appropriate wire accounts

and/or submitted business reports

• Close cases that are not in good order in appropriate timeframe

• Support Annuity Care Associate with necessary tasks

• Complete secondary application review for Annuity Care Associates as needed

• Performs other duties and responsibilities as assigned

Knowledge of

• Principles, practices, and procedures of general office concepts

• Policies that govern insurance operations.

• Process flows within specific assigned functional area.

• Regulations for specific assigned functional area.

Skill in

• Communicating detailed information provided by insurance company to clearly provide

financial advisors/agents with status and course of action

• Relaying information to insurance carriers to help ensure best practices

• Identifying potential issues related to annuity processing

• Operating standard office equipment and using required software applications to produce

correspondence, reports, electronic communication, spreadsheets, and databases.

Ability to

• Organize, manage, and track multiple detailed tasks and assignments with frequently changing

priorities and deadlines in a fast-paced work environment.

• Use appropriate interpersonal styles and communicate effectively, both orally and writing, with

internal associates and external contacts at all levels.

• Effectively gather all relevant information in order to analyze, research, and resolve business

issues in order to make decisions.

• Analyzing data to identify discrepancies.

• Problem solving.

Education/Previous Experience

• High School Diploma or equivalent and a minimum of three (3) years’ experience in the areas of

annuities, life insurance, long-term care, and/or disability income products or financial services

industry or customer service.

• OR ~

• Any equivalent combination of experience, education, and/or training approved by Human

Resources.