Program Analyst

Summary This position is pending classification consistency review; final title, series, grade may change based on OPM standards. The incumbent will be responsible for the integrity of the clinic PCMM database. These duties include monitoring and maintaining provider profiles, staffing and room assignments, monitoring panel sizes, oversight and correction of transmission errors, and review/rectification of incorrect patient assignments. Responsibilities The Position Description (PD) associated with this position is currently undergoing a classification consistency review in accordance with Office of Personnel Management (OPM) guidelines. This process ensures that similar positions across the VA and federal government are classified consistently based on duties and responsibilities. As a result of this review, the final job title, occupational series, and/or grade level may be adjusted, including the possibility of a lower grade if the duties support that determination. If this occurs, selections will be notified and given the opportunity to accept or decline the revised offer. If a downgrade occurs after entry on duty, prior pay may be subject to overpayment review and potential debt; you will be notified of any determination and your rights. Duties: Serves as PCMM Coordinator for Primary Care Teams within the GCVHCS and its associated Community Based Outpatient Clinic (CBOC's). Responsible for ensuring the integrity and accuracy of the GCVHCS significantly large PCMM database which is used to organize and manage the GCVHCS Primary Care Network. Required to work with clinic support staff, clinic managers, Clinical Service Chiefs, CBOC staff, DSS/MCA Staff, VISN staff and Central Office staff to maintain the integrity of this program and data. Actively involved in local reviews leading to recommendations that many impact PCMM application processes. Provides input to VISN and national Program Managers on process challenges, program issues, and other problems so that these items can be addressed and corrected/improved. Primary responsibility for establishing and managing PCMM team and position set up for all Primary Care and Specialty PACT teams supervised by this Medical Center. Electronically create or modify team and position settings, assign provider user class based on verified credentials, set maximum panel sizes (based on analysis of provider licensure, FTE, patient intensity score, support staff, treatment rooms and specialty PACT adjustment factors), program clinical alert notification levels and establish preceptor to associate provider links and ensure proper reporting structure to national VSSC database. Uses multiple assignments/reassignment tools to move large groups of Primary Care patients to different teams and positions when changes become necessary. Monitoring and maintaining provider profiles, panel management including capacity, patient/ panel load leveling, suggestions with supporting data to the Primary Care Service Chief, oversight and correction of transmission efforts, and review/recertification of incorrect patient assignments, ensuring timeliness and accuracy of data input, monitoring tracking and management of any Primary Care Electronic Wait Lists (EWL) and identification and appropriate disposition of patient with duplicate PCMM assignments elsewhere within the VISN and VHA. Daily coordination with the Traveling Veteran Coordinator (TVC) to ensure services for Veterans outside their home catchment area are seamlessly provided needed care while on travel. Provides expertise and advice to all staff involved with PCMM, troubleshooting, and coordinating processes as needed. Trains, directs and assists Primary Care administrative staff in the appropriate assignment of patients to PACT teams and removal of patients from the database when discharged from Primary Care. Collects, complies, analyzes and presents data regarding the integrity of the PCMM package. Provides high-level operational support in the implementation and ongoing management of GCVHCS PACT Programs. Serves as a liaison between the PCMM and PACT Programs to insure proper Team management. Works to establish, monitor and report outcome measures for the PACT Programs. Identify strategic priorities for the PACT Programs and will track, monitor and analyze performance as needed. Will use performance data to identify areas for process improvement projects and works with Primary Care and clinic site leadership to identify any necessary resources for the successful implementation and management of such programs. Maintains communication with clinics site leadership at all CBOC's and sites of care to ensure timely responses and resolution to any PACT related issues. The incumbent plans and coordinates PACT improvement events. Assist in managing the NVCC PACT in PCMM. This entails adding information of the provider that the Veteran if referred to in the community. Work Schedule: Full-Time, Monday through Friday, 8:00AM-4:30PM. Subject to change based upon facility needs. Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Position Description/PD#: Program Analyst/PD035360 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. You may be required to pass a medical evaluation. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/15/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education s described below: To qualify for this position at the GS-09 level, you must meet one of the following: Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-7) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Program Analyst. Qualifying specialized experience includes: Applies analytical and evaluative methods and techniques to issues and studies concerning the efficiency and effectiveness of PACT, PCMM Web and Primary Care operations; Knowledge of pertinent laws, regulations, policies; Planning, scheduling and conducting projects and studies to evaluate and recommend ways to improve the effectiveness and efficiency of work operations; Applies problem solving to include applying a high degree of resourcefulness, ingenuity and inventiveness to a variety of studies, investigations and assignments; Effectively delivers written and oral presentations. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. OR Education: Successful completion of a master's or equivalent graduate degree or two (2) full years of progressively higher level graduate education leading to such a degree, or LL.B or J.D., if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Copies of transcripts must be submitted with your application materials. Education cannot be credited without documentation. OR Combination: Combinations of successfully completed graduate level education (beyond the first year) and specialized experience, as described above, to meet the total requirements. The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Copies of transcripts must be submitted with your application materials. Education cannot be credited without documentation. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.