Sr. Business Program Manager

Overview

With a vision to “Build and sell intelligent cloud and intelligent edge solutions with partners, empowering people and organizations to achieve more,” Global Channel Partner Sales is responsible for driving revenue outcomes with partners through innovative solutions at scale. The Global Partner Go-to-Market, Programs, and Operations organization brings together go-to-market strategy, programs, and platforms to accelerate growth and improve the partner experience across all partner segments.

Within this organization, the Partner Experiences & Operations team is accountable for enabling partner program strategy, design, launch, landing, and performance. Critical to this work are our partner and field artificial intelligence (AI) experiences, where people and technology come together to interact, transact, and get work done. As our ecosystem evolves, we use AI to address the needs of hundreds of thousands of partners and millions of unique users who engage with Microsoft across our digital experiences.

In this Sr. Business Program Manager role, you will work across Microsoft Customer and Partner Solutions, product marketing, engineering, finance, compliance, legal, and support to identify high-value AI opportunities and move ideas to measurable outcomes across internal teams and partner-facing experiences. You will manage AI demand across Partner Experiences & Operations, triage requests using consistent criteria, and work at the intersection of business strategy, engineering, and governance to drive alignment and outcomes across stakeholders.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Envision and drive the AI strategy for partner and field experiences, identifying where AI can create durable business value across internal teams and the partner ecosystem and establishing consistent criteria for investment

• Lead the planning and prioritization of strategic business needs within a governed AI portfolio, moving high-value ideas from concept through validated proof of concept to a production decision

• Establish operating models and governance standards that enable safe, consistent, and repeatable AI adoption at scale, including intake and prioritization, Responsible AI, security, privacy, and production-readiness criteria

• Drive cross-functional collaboration and alignment across business owners, engineering, compliance, and leadership, ensuring partner and field perspectives inform where AI is applied while optimizing time to value

• Build organizational AI capability by developing an enablement strategy that increases AI literacy and equips teams to design, build, and operate solutions

• Manage the infrastructure, compliance, and cost models that support experimentation at scale, balancing speed, governance, and disciplined investment, including vendor delivery resources

• Collaborate across business strategy, engineering, and Responsible AI to support the design of AI-enabled experiences at scale

• Measure business outcomes using data and partner and field feedback, and adjust plans as needed

• Develop partnerships and influence across stakeholders and leaders, applying technical and industry knowledge to advise on where AI can create meaningful business value

• Embody our culture and values

Qualifications

Required Qualifications:

• Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience

Preferred Qualifications:

• Demonstrated experience delivering or governing artificial intelligence or machine learning solutions in a business setting, including experience taking a workload from concept through pilot to a decision

• Experience driving business or product outcomes using objectives, key results, and data-driven insights

• Hands-on familiarity with AI application technologies, including Azure AI services, Copilot Studio agents, retrieval-augmented generation (RAG), and agent or Model Context Protocol (MCP) patterns, with the ability to assess feasibility, cost, and effort

• Experience applying Responsible AI, privacy, and security reviews to production or customer-facing AI workloads

• Experience managing intake, triage, or demand-management processes with defined prioritization criteria

• Experience with Azure subscription and cost management, including scoping, metering, and managing spend across experimental workloads

• Experience managing vendor or managed-services delivery

• Experience working within a partner ecosystem or in a partner- or customer-facing role across audiences such as partners, strategy, marketing, or business development

• Ability to translate complex business opportunities into simple, effective, and creative technical solutions

• Ability to prioritize work and drive strategic alignment in a matrixed organization while creating clear, concise, and actionable insights

• Operational rigor and precision in communicating across workstreams, tracking progress toward shared goals, identifying opportunities and risks, and meeting deadlines

• Collaborative and adaptable, with experience working across multiple functional teams and identifying opportunities for collaboration across the business

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)