IT Systems Analyst
Charlotte, NCFull-timeSeen todaySeen in employer's feed today
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Job overview
The IT Systems Analyst joins the Packaged Business Solutions team to support vendor-backed corporate systems across external and internal platforms. The role serves as the lead technical support resource and liaison with business partners and vendors, maintaining system stability and coordinating implementations, upgrades, releases, and patches. It also manages incident resolution, vendor escalations, root-cause analysis, and post-incident reviews while partnering with business teams on requirements, process mapping, testing, and UAT.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Location : Onsite at the New Orleans, LA, Birmingham, AL, Nashville, TN, Knoxville, TN, Charlotte, NC, Raleigh, NC, or LaFayette, LA location.
Summary:
This role joins the Packaged Business Solutions team supporting vendor‑backed Corporate Systems for external and internal platforms. Serves as the lead technical support resource and primary liaison with business partners and vendors to troubleshoot issues and maintain a stable environment. Responsibilities include planning/coordinating vendor implementations, upgrades, releases, and unplanned patches while adhering to change‑management policies and ensuring vendor compliance. Also owns the break/fix lifecycle: triaging, diagnosing, and resolving incidents within SLAs; coordinating vendor escalations; leading root‑cause analysis and post‑incident reviews; implementing fixes; and updating knowledge articles. Partners closely with business, applying analysis skills (requirements, process mapping, testing, UAT). Success requires curiosity, a growth mindset, and learning new applications and technologies; on‑call support may be required for critical incidents.
Required Qualifications :
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Prior experience working in a dynamic, fast-paced environment
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College Degree in related field of study or equivalent experience
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Strong Business Analyst skills
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Sound knowledge of System’s Development Lifecycle
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Demonstrate expert technical knowledge and in-depth knowledge of network, server, database, and client configurations.
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Knowledge of Microsoft Server operating systems
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Knowledge of Microsoft SQL Server
Preferred Qualifications:
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Bank technology experience is a plus
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Familiar with our SDLC, change management, incident/problem management, and release practices; knows how to navigate governance, security reviews, and approvals.
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Ability to collaborate with leaders of the organization, vendors, consultants, other technology teams, and/or business users
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Ability to work well under pressure as well as the ability to organize and prioritize tasks to manage multiple projects simultaneously
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Familiar with our SDLC, change management, incident/problem management, and release practices; knows how to navigate governance, security reviews, and approvals.
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Ability to work independently or as part of a team under general supervision
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Champions innovation from conception to implementation
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Exposure to vendor documents (RFPs, SOWs, contracts, maintenance agreements, etc.)
ABOUT US
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com (https://urldefense.com/v3/\_\_https:/www.firsthorizon.com/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .
Benefit Highlights
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Medical with wellness incentives, dental, and vision
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HSA with company match
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Maternity and parental leave
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Tuition reimbursement
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Mentor program
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401(k) with 6% match
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More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Follow Us
Facebook (https://www.facebook.com/FirstHorizonBank)
X formerly Twitter (https://twitter.com/FirstHorizonBnk)
LinkedIn (http://www.linkedin.com/company/first-horizon-bank)
Instagram (https://www.instagram.com/first\_horizon/)
YouTube (https://www.youtube.com/channel/UCEVs5OMj-b0H9Dr5Q209\_-Q)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Job Identification: 1698
Job Category: Support
Job Schedule: Full time
Degree Level: High School Equivalent
How this job compares
Set against the 6,116 open Business Analyst jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This postingNot listed
- North Carolina median$86–146K/yr111 salary ranges
- North Carolina median$50–60/hr29 hourly ranges
- Openings
- Olive Jobs lists 207 open Business Analyst jobs in North Carolina and 6,116 across the US. 8% of them nationwide are listed as remote or flexible.
- Hiring the most in North Carolina
- EY14 open
- Lowe's13 open
- Old Dominion Freight Line12 open
- Experience
- Business Analyst postings that state a minimum ask for 4 years of experience at the median; the middle half ask for 3 to 5 years (4,839 postings).
- Education
- 2,387 of the 6,116 open Business Analyst jobs (39%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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