Emergency Response Agent

Overview

170+ Years Strong. Industry Leader. Global Impact.

At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join ournetworkof industry subject matter experts.

The Emergency Response Agent, assigned to a specific client, will provide for the welfare, physical protection, and security of the client’s property, reputation, and personnel while performing armed campus assignments.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.

• Provide armed protection and other security-related functions for the client's campus assignments.

• Identify suspicious activity and potential “bad actors” and determine appropriate course of action.

• Deter criminal activity and mitigate liability.

• Conduct basic physical security risk assessment of campus weekly and document key findings.

• Respond to critical situations, fire, and emergencies while providing medical support, as necessary.

• Liaise and coordinate with first responders to ensure thorough transfer of situational information.

• Deescalate tense situations or individuals that may include armed threats and/or assaults that arise at the client's campuses.

• Participate in crisis planning and recommend solutions.

• Complete reporting for daily operations, suspicious activity, incident, shift logs, pattern of life reports, and/or medical treatment.

• Operate and maintain protective, operations, and communications equipment and promptly identify and escalate deficiencies/failures.

• Communicate regularly with security program stakeholders.

• All other duties, as assigned.

Qualifications

Bachelor’s degree with at least ten years of armed campus protection and/or law enforcement experience. Must have a valid CA CCW or HR 218 with annual firearms qualification, Exposed Firearms License, and CA Guard Card.

• Tactical medicine training, preferred.

• CPR/First Aid certification.

• Effective written and verbal communication skills.

• Able to apply independent judgment appropriately during adverse and/or stressful situations.

• Able to interact effectively at all levels and across diverse cultures.

• Professional appearance and demeanor.

• Concierge-level customer service skills.

• Computer knowledge; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• A medical evaluation will be conducted as part of the pre-employment hiring process.

• Regular computer usage.

• Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.

• Rapid and effective decision-making during unusual or emergency situations.

• Work in environments and under conditions that require carrying authorized weapons and ammunition, the use of protective gear and devices, and/or awareness of personal safety and safety of others.

• Frequent sitting, standing and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.

• On occasion, may be required to perform stressful and physical activity.

• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Benefits

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

Posted Salary Range

USD $60.77 - USD $60.77 /Hr.

Submit a Referral (https://uscareers-pinkerton.icims.com/jobs/3204/emergency-response-agent/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834355712)

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Location US-CA-Santa Clara

ID 2026-3204

Category Protective Security

Position Type Full-Time

Min Pay Rate USD $60.77/Hr.

Max Pay Rate USD $60.77/Hr.

Job Type On-Site

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.